About Naboo
Naboo is the European leader in MICE procurement. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events.
Whether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors.
Naboo is no longer just a French success story; we are becoming a global category leader. Based in Paris, Barcelona, Hamburg, New York and Montreal, Naboo is expanding its services beyond Europe to North America, the Middle East and Asia. Naboo is scaling fast with strong backing from top-tier international investors.
Role & Responsibilities
1. Onboarding and Adoption
- Prospect and support new clients in onboarding and implementing the Naboo platform, as well as setting up the preferential terms negotiated for them;
- Reach out to and identify new clients;
- Ensure proper maintenance of the back office (entities, users) and the HubSpot CRM (meetings, entities);
- Ensure accurate account mapping;
- Plan and participate in client events to drive platform adoption;
- Ensure fast and optimal adoption of the solution by users (meeting follow-ups, reminders until the first event takes place).
2. Client Monitoring and Relationship Management
- Understand each client’s consumption habits and anticipate next steps in the partnership;
- Have in-depth knowledge of commercial terms and account-specific details;
- Collect post-event client feedback:
- Post-event NPS (linked to the provider for each event)
- Naboo NPS (quarterly, related to AM service)
3. Proactivity and Problem Resolution
- Proactively identify clients at risk of disengagement and define appropriate action plans;
- Coordinate with internal teams (AM, Product, Supply, Tech, Marketing) to effectively resolve client issues.
4. Product Feedback and Continuous Improvement
- Gather and analyze customer feedback to contribute to continuous improvement of the product or service;
- Propose process improvements and systematically integrate AI into workflows
Compensation & Benefits:
- Package: 35K€ to 40K€ including uncapped bonus based on client satisfaction
- Transport and meal expenses covered up to 150€ per month (Cobee)
- Health insurance, 100% covered by Naboo (Alan)
- Sports subscription (Classpass)
- Beautiful offices in the center of Barcelona
- Top notch work equipment (Macbook)
- Up to 1 day of remote work per week
- Naboo team events
You are the ideal candidate if:
- You speak native German and good English
- Good knowledge of enterprise world (large accounts)
- Good data analysis and reporting skills to measure customer satisfaction and usage
- Project management skills, particularly during onboarding and deployment phases
- You are very well organized and you pay attention to detail
Naboo is the ideal company for you if:
- You are looking for challenges, responsibilities and fast progression opportunities
- You want to contribute to shaping Naboo's go-to-market strategy for Germany and beyond
- You want to thrive and grow in a high growth environment
Recruitment process
- Step 1: Video call with VP customer success (30 minutes)
- Step 3: case study with team lead (60 minutes)
- Step 2: Speed dating at the office with 4-5 team members (90 minutes)
Art der Stelle: Vollzeit
Gehalt: 35.000,00€ - 40.000,00€ pro Jahr
Arbeitsort: Vor Ort
