The Collection and Deduction Specialist is responsible for collecting our customer’s accounts receivable and analyzing customer deductions to determine validity. Daily activities include regular communication with our customers asking for payments, identifying and resolving customer billing problems or payment trends that cause payment delinquency.
Collections and Deductions:
Review customers open balances and contact customers for any past due balances in a timely manner
Contact customers for past due invoices and invalid deductions in a professional manner while maintaining strong customer relations
Provide timely follow up on payment arrangements
Follow effective work processes so deductions can be researched and resolved timely
Create and run accounts receivable reports
Use the customer’s web portals to collect backup information on payments
Electronic invoice transmission to customers
Proactively identify issues and trends that cause customer delinquencies and independently find improvements that will mitigate future past dues.
Work closely with customers, sales teams and order management to improve accounts receivable quality, metrics and results
Be held accountable for metrics on reducing customer delinquency and deduction resolution
- Dispute any invalid deductions taken by customers and collect payment due to Duracell
- Proactively recognize and suggest improvements to the order-to-cash process that drives simplification and productivity
- Escalate customer issues to the appropriate stakeholder
- Provide feedback to credit management team on blocked orders
- Trade Promotion Customer Payments: Manages the processing, ensuring proper validation, application, credit note creation, allocation and resolution of customer deductions.
Supports month-end close activities, prepares account reconciliations and reports, and contributes to process improvement and audit readiness efforts.
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Communication:
Communication with Customers, Sales, Finance, Order Management and Accounts Receivable team via email and calls.
- Monthly management meeting with the market
- Review of the AR balances and open items with the AR Team Lead
Degree in Business Administration, economics, finance, or other related field.
The ideal candidate for this position will have a minimum of 2 years of corporate collections and/or deduction resolution experience including interactions with large customers
SAP knowledge: at least one year experience.
- Strong analytical and problem solving abilities.
- Detail and time-oriented individual who takes ownership of projects.
- Ability to work as a team player in a dynamic, continuously changing, fast-paced environment.
- Excellent written and oral communication skills.
- English/French Level proficient (C1)
- Advanced Microsoft Office skills, mostly advanced knowledge of Excel, including pivot tables, functions and formulas.
#LI-Hybrid
Duracell is the world’s leading manufacturer and marketer of high-performance alkaline batteries, complemented by a portfolio of high quality, market leading specialty, rechargeable and professional batteries. Duracell’s products power numerous critical professional devices across the globe such as heart rate monitors, defibrillators, telemetry devices, smoke detectors, fire alarms, automated valves and security systems. As the leader in the professional power category, Duracell has a rich history of innovation, continuously introducing batteries that are smaller, thinner, with more energy and longer lasting than competitive brands. Since March 2016, Duracell has found its permanent home within Berkshire Hathaway (ranked #4 World's Most Admired Companies by Fortune Magazine and #3 in the Fortune 500), and will continue to focus on sustainable growth, industry-leading innovation while creating long-term value for our customers and consumers. At Duracell, integrity, end-to-end accountability across all levels, fast decision-making and a “can do” attitude is highly valued.
