Full-Time Remote Position
We are currently hiring English + Spanish speaking agents to join a fast-growing concierge operations team.
This is a highly phone-oriented role focused on outbound customer follow-up calls after customers have used our concierge services.
We are specifically looking for candidates with previous experience in:
- call centers
- outbound calling
- telesales
- customer support
- appointment setting
- phone-based operations
This is not a chat or email support position.
Responsibilities
- Contact customers by phone after service completion
- Follow up with customers regarding their experience
- Encourage customers to share feedback and reviews
- Handle a high volume of outbound calls daily
- Follow internal scripts and workflows
- Maintain professional customer interactions
- Track customer interactions accurately
- Work closely with operations teams
- Reach performance targets and KPIs
Requirements
- Fluent English and Spanish
- Previous call center or phone support experience
- Strong communication skills
- Comfortable speaking on the phone for long hours
- Confident and energetic personality
- Ability to work in a fast-paced environment
- Reliable internet connection and quiet workspace
- Full-time availability
- Comfortable working Monday to Sunday on rotating shifts
Contract & Conditions
- Full-time freelance contract
- Remote position
- 40 hours per week
- Competitive fixed salary
- Performance-based bonus
- Paid training
- Long-term opportunity
Preferred Backgrounds
Experience in companies such as:
- Teleperformance
- Concentrix
- Foundever / Sitel
- Webhelp
- Booking.com support
- Expedia support
- Uber support
- Airbnb support
is considered a strong advantage.
Sueldo: 1.800,00€-2.200,00€ al mes
Ubicación del trabajo: Empleo remoto
