Leadership role responsible for managing the Inside Client Partner team ( Compass) in Barcelona while overseeing additional service operations (e.g., Service Desk).
This role combines people leadership, operational ownership, and customer growth strategy, with a strong emphasis on hands-on contribution and stakeholder alignment in a lean environment.
Leadership & Team Management
- Lead, coach, and develop the Inside Client Partner team in Barcelona
- Foster a high-performance, engaged, and accountable team culture
- Adapt leadership style to individual team member needs (coaching vs. close guidance where required)
- Provide hands-on operational support when needed due to team size and workload
Customer & Revenue Ownership
- Own customer satisfaction, retention, and value realization across accounts
- Drive revenue through upsell, cross-sell, and renewals
- Oversee account strategy, pipeline development, and execution
- Monitor account health and proactively mitigate risks
Cross-functional Collaboration & Stakeholder Management
- Build strong relationships with Sales, Services, Product, Support, and Practice Leads
- Act as a key escalation point for complex customer situations
- Ensure alignment between global teams and regional stakeholders
- Bridge communication gaps and strengthen internal collaboration
Strategic Impact
- Identify growth opportunities within the existing customer base
- Contribute to strategic planning and executive-level discussions
- Support internal transformation and organisational alignment initiatives
- Drive continuous improvement across processes and customer engagement
Operational Oversight
- Supervise teams
- Ensure smooth execution of customer lifecycle processes
- Maintain operational efficiency despite reduced team capacity
- Step in operationally when required to support delivery
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Proven leadership experience in inside sales, account management, or SaaS environments
- Strong track record of driving revenue within existing accounts
- Excellent stakeholder management and relationship-building skills
- Demonstrated ability to take ownership and act proactively
- Hands-on mindset with the ability to support operations directly when needed
- Comfortable working in multinational, matrixed, and evolving environments
- Experience managing lean teams with high workload and operational complexity
Nice to have:
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German language skills (not mandatory, low priority but beneficial for stakeholder interactions)
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On-site gym and changing rooms
- Terrace with panoramic city views
- Relaxation & downtime rooms (ping-pong, game area)
- Lactation room, and delivery lockers
- Bike & car parking
- Easy access by metro, tram, train, or bike
- Private medical insurance & meal vouchers
- 35-hour weeks in August, no salary reduction
- Volunteer time off (8 h/year)
- Employee Assistance Program (Lyra)
Grow strong
- Growth and mobility path
- Learn, stretch, and evolve through feedback
- Culture of autonomy, purpose, and personal growth
Connect deeply
- Located in the heart of 22@ (Sant Marti), near Glòries
- Monthly team events - sports, social, charity
- Inclusive culture celebrating openness and shared success
Work smart
- Hybrid model (From January: 3 days office / 2 days home)
- Work from abroad - up to 30 days per year
- Competitive compensation
- Referral program.
- Support of relocation
- And many more as part of the flexible remuneration plan....
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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