Mandarin Oriental Punta Negra, Mallorca is looking for a Group Sales Manager to join our Marketing & Commerce Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.
Based at Mandarin Oriental Punta Negra, Mallorca, within the Marketing & Commerce department, the Group Sales Manager is responsible for generating group business from key international and domestic markets. This includes developing strategic relationships with meeting planners, event agencies, and corporate clients, while managing the complete sales cycle—from prospecting and proposals to contracting and pre-event coordination.
This role involves creating tailored group offers, managing leads and RFPs, organizing site inspections, and ensuring seamless coordination with operational departments to deliver extraordinary group experiences in line with Mandarin Oriental standards.
As Group Sales Manager, you will be responsible for the following duties:
Proactively identify, qualify, and convert group business opportunities for meetings, incentives, conferences, and events (MICE).
Respond to all group RFPs within 24 hours, ensuring accuracy, creativity, and alignment with the brand’s positioning and standards.
Develop and maintain strong relationships with key group clients, agencies, DMCs, corporate planners, and event professionals.
Collaborate with Revenue, Reservations, Events, and Operational teams to ensure flawless pre-arrival planning and service delivery.
Maintain accurate records in CRM systems, including Salesforce, Power BI, Delphi Sales & Catering, and relevant sales tools.
Track and report on group sales performance, conversion rates, and KPIs, providing insights and improvement recommendations.
