About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.
Job summary
We are looking for a Client Operations Executive to join our Customer Relationship Center. In this role, you will support our clients and play a key part in delivering on our core objective creating unique holiday experiences for our customers.
Key Responsibilities
Deliver a consistently high standard of customer service
Manage client queries via phone and email in a proactive, professional, and friendly manner
Resolve customer requests, issues, and complaints accurately and within defined policies, guidelines, and SLAs
Build strong relationships with clients and internal teams to ensure high levels of customer satisfaction and loyalty
Identify and suggest process improvements based on daily interactions
Handle negotiations related to compensation, refunds, and solutions in a fair and commercially sound manner
Skills & Requirements
Fluency in English and Spanish (written and spoken)
Strong communication and negotiation skills, with the ability to handle complex customer situations effectively
Ability to work in a fast-paced environment and manage time efficiently under pressure
Flexible and collaborative approach, with willingness to support the wider Global Support team when required
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
