With JBT Marel ’s continued growth, we’re looking for a Spare Parts Coordinator - Meat EMEA to join our team in Barcelona .
The SPC works closely together with Customer Support Coordinator, Customer Care Manager and Service Contract Coordinator and serves as an important stakeholder for field service and Technical Support in fulfilling their spare parts needs in the customer journey.
Scope and Authority
The Spare Parts Coordinator (SPC) is responsible for processing and following up on new or existing spare parts quotes and orders. The main responsibilities include, managing spare parts requests and inquiries, such as quotations, return requests, delivery dates and status. The SPC works closely together with Customer Support Coordinator, Customer Care Manager and Service Contract Coordinator and serves as an important stakeholder for field service and Technical Support in fulfilling their spare parts needs in the customer journey.
The SPC is a key contact for the internal supply chain organization, in all matters related to spare parts quota-tions, orders and delivery and communicates in timely manner, about confirmed dates, delays or other issues that may compromise service levels or customer expectations.
SPC is responsible for preparing spare parts packages for planned maintenance jobs in expected time scales, which includes communication with field service planning teams, supply chain for on time purchasing and delivery and expected demand to enable accurate forecasting and demand planning.
SPC escalate spare parts questions to technical support when required, follow up and ensure swift handling
Main Tasks
Receive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organization
· Follow all parts requests through to their completion
· Prepare and follow up on spare parts quotations
· Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
· Escalate and resolve compromised service levels or customer expectations related to spare parts issues
· Provide information as required for spare parts forecasting and demand planning
· Plan and prepare spare parts packages for planned maintenance activities
· Be empathetic and work as an advocate for customers
· Ensure customers’ needs are met quickly and efficiently
· Communicate regularly with other individuals/departments within the organization
· Other duties assigned due to the need of the business
About JBT Marel
At JBT Marel, what we do matters , we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision of being the leading partner in solutions for a sustainable food industry. At its core, our vision emphasizes partnership, inspiring JBT Marel to deliver exceptional, end-to-end service that fosters customer trust.
Our values show who we are at our best. As we Serve with integrity – Create with collaboration – Grow with excellence – Advance with innovation
We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
We encourage development ensuring new experiences and challenges at JBT Marel to feed your growth!
Benefits: Salary will be dependent on candidate location and profile i.e. country of residence - details relating to the amount of holiday including bank holidays, healthcare benefits, pension will be shared directly with applicants.
Interested?
If this sounds like the right opportunity for you, please do not hesitate to click on “Apply” and include your resume!
Questions? Contact: Katrina Nana Maniga – [email protected]
Learn more at: marel.com
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Connect with Talent Acquisition Specialist: Katrina Nana Maniga | LinkedIn
JBT Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
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