Underwriting Operations Technician – (German Speaking)

Chubb -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Beneficios

Plan de pensiones

Cualificaciones

Microsoft Excel
Servicio al cliente
Microsoft Office
Bachillerato
Habilidades de análisis
Grado
Alemán
Gestión del tiempo

Descripción completa del empleo

If you are interested in progressing your career within one of the largest commercial insurers in the world, then we would love to hear from you!

Role purpose:

Manage an allocated portfolio of Multinational Programs, including instructions to the network, engagement with producing brokers, and program maintenance, demonstrating strong customer knowledge and business partnership & consulting skills.
Respond to queries from brokers, network partners, and other Chubb offices, utilizing active listening and customer service support skills to ensure effective communication and resolution.
Support other Chubb offices in managing complex programs handled by the country, including:
Program maintenance on internal Chubb applications and instructions to the network, ensuring operational excellence.
Complete reinsurance and premium booking instructions with attention to detail.
Handle Captive premium tracking and booking instructions, applying records management skills.
Conduct program tracking activities, such as chasing local policy issuance, following up on reinsurance documentation and booking, and providing reporting, using data analysis and service delivery effectiveness skills.
Handle booking queries alongside Finance teams, employing troubleshooting skills to resolve issues efficiently.

Responsibilities:

Communicate and build relationships with Underwriters, overseas offices, and other Chubb staff, functioning as a trusted advisor and demonstrating strong interpersonal skills.
Manage workloads in accordance with Service Level Agreements, showcasing time management and multi-tasking and prioritization skills.
Work within the framework of Chubb ethical and compliance standards, ensuring adherence to quality and service standards.
Ensure multinational workbooks are prepared, maintained, and completed in accordance with the Global Services Department standards, demonstrating attention to detail and operational excellence.
Assist with ongoing projects identified throughout the year for improvements to the Global Services Department, contributing to continuous improvement initiatives.
Perform incidental work that may be required outside the scope of day-to-day work requirements, adapting to changing environments and priorities.

Experience in process and results orientation, with strong analytical skills.
Bachelor’s degree is preferred.
Fluent level in English. Native lor bilingual level of German is essential.
Proficiency in MS Office, especially Excel.
Customer-oriented attitude with strong customer service skills.
Strong attention to detail and a desire to deliver high-quality results.
Problem-solving ability and decisiveness.
Ability to work both independently and as part of a team.
Previous experience in an underwriting support role and an insurance background is preferred.
Minimum High School Certificate.
Confident with effective communication and interpersonal skills, both verbal and written.

What we offer in return:

32 days of vacation a year
2 days working from home option + additional flexible days
Working from home allowance
Entry time flexibility
Private medical insurance
Life and accident insurance
Meal allowance
Pension plan
Stock purchase plan
Flexible compensation scheme
Wellhub
Employee assistance program
Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

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