Nalanda is a leading Spanish multinational dedicated to bridging the gap between large companies and their suppliers through an innovative digital platform. Our platform streamlines business processes such as document exchange, purchases, invoices, and vital business information. We specialize in coordinating activities between contractors and their suppliers, minimizing costs, time, and risks, while fostering transparent and effective business relationships.
We are a dynamic, forward-thinking company committed to building an inclusive workplace where talent thrives. At Nalanda, we believe that the development of people drives organizational success. Join us as we continue to build a culture of growth, inclusivity, and excellence.
We are also part of Once For All, an international group with a presence in the UK, France, Latin America, and more than 1,000 people working on digital solutions for supply chain management and regulatory compliance.
At Dokify, we are looking for a customer- and results-oriented Customer Success Manager to help us strengthen relationships with our Buyer clients, increase customer loyalty, and ensure they obtain maximum value from our solution.
In this role, you will be responsible for delivering an excellent customer experience across the entire customer journey, from onboarding and adoption to renewal and growth. You will analyze product usage, customer feedback, and key performance indicators to identify opportunities for improvement, retention, upsell, and cross-sell.
You will work closely with Sales, Finance, and other internal teams to provide a consistent, proactive, and high-impact experience that supports customer satisfaction and business growth.
Manage inbound and outbound customer interactions to understand client needs, follow up on renewals, resolve questions, and build long-term relationships.
Monitor customer health, product usage, satisfaction, and engagement to identify risks, opportunities, and areas for improvement.
Develop and implement actions aimed at reducing subcontractor churn, working closely with internal teams to improve their experience, adoption, and long-term relationship with Dokify.
Track and interpret key KPIs such as retention, NPS, platform usage, renewal status, and customer satisfaction, proposing corrective actions when needed.
Excellent verbal and telephone communication skills, with the ability to communicate with confidence, empathy, and a consultative approach.
Previous experience in Customer Success, customer service, account management, consultative sales, or other customer-facing roles.
Flexible working time.
️ Teleworking.
️ Intensive working time in summer.
️ Flexible benefits.
A dynamic and inclusive workplace with opportunities for growth and development.
The chance to make a significant impact on our organizational culture and talent strategy.
Competitive compensation and benefits package.
