At Yo-Chi, we're all about creating moments of happiness. From our seriously good frozen yogurt to the positive energy that fills every venue, we've built a brand that people genuinely love.
As a proudly Australian, family-owned business, we've grown rapidly by focusing on great people, exceptional guest experiences, and creating environments where teams can thrive. With exciting growth plans ahead, we're looking for an exceptional Venue General Manager to lead our newest location at
Orion Plaza.
This is an opportunity to take ownership, build a strong team culture, drive performance, and make a genuine impact on the success of one of our newest venues.
As Venue General Manager, you'll be responsible for the overall success of the venue, leading from the front to deliver exceptional experiences for both guests and team members.
You'll balance people leadership, operational excellence, financial performance, and community engagement to ensure the venue consistently performs at its best.
What You'll Be Responsible For:
Leading Great People
Build, coach and develop a high-performing team
Create a positive and engaging workplace culture
Inspire your team to deliver their best every day
Recruit and retain outstanding talent
Delivering Operational Excellence
Ensure exceptional guest experiences at every touchpoint
Maintain high standards across quality, cleanliness, safety and presentation
Drive consistency and operational efficiency across all areas of the business
Driving Performance
Manage labour costs, COGS and venue profitability
Analyse performance and identify opportunities for growth
Take ownership of venue results and business outcomes
Connecting with the Community
Build meaningful local relationships around Orion Plaza
Support community initiatives, partnerships and events
Help grow brand awareness and create lasting guest connections
What's In It For You?
Competitive salary package plus quarterly bonus program
Free Yo-Chi every shift and generous team discounts
Two paid volunteer days each year
Flexible rostering across day and evening shifts
Access to our Happiness Hub wellbeing platform
Team events, celebrations and social activities
Genuine career progression opportunities as we continue to grow nationally
You'll be a passionate and capable leader who enjoys developing people, creating great guest experiences and delivering strong commercial results.
You'll also bring:
Leadership experience in hospitality, retail or another fast-paced customer-focused environment
Strong financial acumen, including labour management, budgets, COGS and P&L responsibility
Excellent communication and coaching skills
A proactive, hands-on leadership style
Energy, resilience and a genuine passion for developing people
Ready to Lead Our Newest Venue? If you're looking for a role where you can make a real impact, grow your career, and be part of something exciting, we'd love to hear from you.
Apply today and help us bring the Chi to Orion Plaza.
Applicants must have full Australian working rights.
