Salary: £39,152 - £41,771
Working Arrangements: Full Time
Hours of Work: 37 hours per week
Status of Employment: Permanent
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.
Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Consumer Standards Coordinator role:
We’re looking for a customer first and can-do individual to help us maintain our C1 status and truly get to know and respond to the needs of our customers. You’ll need to have excellent knowledge of social housing consumer standards and the regulatory framework, be organised and articulate, have a keen eye for detail and have the curiosity and confidence to guide colleagues as we strive to deliver excellent services for all of our tenants.
Key duties and responsibilities of our Consumer Standards Coordinator:·
- To manage our regulatory compliance framework and Be Inclusive Programme, supporting the delivery of consistent, high-quality, customer-facing services that comply with regulatory requirements across the organisation.
- To offer expert advice and guidance to leaders across the company on regulatory compliance within their relevant service areas.
- To act as the organisational lead for customer-facing equality, diversity and inclusion activity, supporting colleagues to understand tenant and resident needs, ensure reasonable adjustments are embedded in service delivery, and deliver the customer-facing elements of our Be Inclusive Programme. To lead the implementation, monitoring and review of the customer-facing reasonable adjustments policy, ensuring learning is used to improve access, consistency and customer experience.
- To develop and manage our annual Consumer Standards self-assessment, and routine quality control and audit processes, to support compliance with the Consumer Standards.
- To develop, monitor, review and be responsible for a suite of performance indicators relating to Consumer Standards compliance and our Be Inclusive Programme. This includes highlighting risks of non-compliance.
Please refer to the full Job Description and Employee Specification upon completing your application.
What we’re looking for in our Consumer Standards Coordinator:
- Educated to at least Level 5 in a relevant subject and/or able to demonstrate extensive and relevant experience.
- Ability to motivate self and others, make balanced, objective and difficult decisions, and achieve performance in a high-pressure environment.
- A commitment to upholding standards and leading by example.
- Ability to support improvements that engage and inspire others and deliver high-quality services.
- Experience of working in a social housing environment and/or competent knowledge, or the ability to develop, interpret and apply policy and law.
What you might be asking is, why work for us?
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
Key Dates
Shortlisting is due to take place week commencing 6 July 2026 and interview dates are due to take place week commencing 13 July 2026. Please note these dates are subject to change.
Further Information
For an informal discussion about this role, please contact Sarah Barnes, Head of Customer Services by emailing [email protected].
- We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
- This post requires a Basic Criminal Record Check.
- CVs will not be accepted.
Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
