Reservations & Groups Team Leader (Sales-Focused)
Barcelona | Central Reservations | Full-time | Monday–Friday
Join Generator
At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.
Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives global revenue growth.
We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment.
This Is Not a Traditional Team Leader Role
This role goes far beyond operational supervision.
You won’t just manage workflows — you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.
You will:
Lead and develop high-performing reservations sales teams- Drive conversion, revenue growth, and upselling performance
- Coach agents to move beyond “order taking” into proactive selling
- Manage and optimise relationships with outsourcing partners
- Work closely with Revenue, Sales, and Operations teams
- Influence commercial performance across multiple European markets
What You’ll Own
- Lead the daily operations and performance of the Groups & Reservations team
- Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity
- Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery
- Conduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providers
- Ensure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations
- Coach and develop agents through regular feedback, training, and performance management
- Ensure enquiries are proactively followed up and converted into confirmed business
- Support complex negotiations and high-value group opportunities
- Drive outbound sales activity and commercial initiatives
- Collaborate with Revenue Management to maximise occupancy and profitability
- Ensure operational excellence across systems, billing, deposits, and booking accuracy
- Identify opportunities to improve processes, workflows, and team efficiency
- Create a positive, motivating, and high-performance culture across internal and external teams
What We’re Looking For
- Fluent English + French required (additional languages are a strong plus)
- Previous experience leading hotel reservations or groups teams
- Experience managing outsourcing partners or remote operational teams is highly valued
- Strong commercial mindset with proven sales and conversion focus
- Ability to coach, motivate, and develop high-performing teams
- Strong analytical and problem-solving skills
- Comfortable managing high-volume and complex business
- Excellent communication and stakeholder management skills
- Highly organised with strong prioritisation abilities
- Resilient and adaptable in a fast-paced international environment
Tech & Tools
- Experience with PMS systems (MEWS is a plus)
- Familiar with OTAs, wholesale platforms, and booking channels
- Strong working knowledge of Microsoft Office and reporting tools
- Experience working with CRM or group reservation systems is highly valued
What’s In It For You
- Competitive salary + leadership incentives
- Performance bonus linked to team revenue and conversion results
- Birthday day off
- 2 free nights per year across Generator properties
- ✈️ Staff rates for you, friends & family worldwide
- Gym membership contribution
- Continuous learning & leadership development opportunities
- Social events and a vibrant, international culture
Work Schedule
- Monday to Friday
- No weekends
- Stable working hours supporting work-life balance
Career Growth
This role offers strong exposure across commercial functions and international operations, with future growth opportunities into:
- CRO Operations Management
- Key Accounts & Commercial Leadership
- Revenue Management
- Sales Leadership
- International Operational Leadership Roles
Why This Role Stands Out
- Lead within a centralised commercial reservations hub
- Gain exposure to international operations and outsourcing management
- Direct impact on revenue and business performance
- Work with international markets and complex group business
- Be part of a growing company investing heavily in transformation and talent development
- Help shape the future of Generator’s CRO strategy
Apply Now
If you are a commercially driven leader who thrives on developing people, driving revenue, and managing high-performing teams across multiple locations, we would love to hear from you.
“Lead people. Drive revenue. Shape global performance. Join Generator.”
