JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Facilities Coordinator will assist the Facilities Manager with operational activities in, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies and helpdesk.
This role functions as a key support resource, managing service delivery and client satisfaction across assigned sites.
Client/Stakeholder Management
Provide superior customer service to meet or exceed on-site client’s expectations
Communicate and interact effectively at all levels, modulating communicating accordingly.
Support delivery of KPI’s and SLA’s defined within the contract.
Operations Management
Hands-on Facilities Support: Assist with day-to-day facilities tasks within the premises, such as space setup, logistics coordination and general office maintenance requests.
Access Control & Badge Management: Create and distribute security badges for employee access, primarily for the Madrid office and occasionally other country sites; liaise with the International department for badge orders and updates.
Courier & Distribution Logistics: Arrange daily shipments and courier services for employees, receive incoming packages/mail, and coordinate notification to the designated addressee
Office Cars Administration:
o Manage reservations, key distribution, and booking coordination for company vehicles
o Oversee traffic sanction management using relevant software: retrieve sanctions, identify drivers, send notifications.
Office Supplies Procurement: Order supplies through the client’s platform, ensuring timely fulfilment and supporting basic finance workflows.
Supplier & Service Management: Support the Facilities Manager with ad-hoc service issues; coordinate with external suppliers for resolution and ensure appropriate follow-up and closure.
Physical Facility Inspections: Conduct regular walkthroughs to identify and address operational needs, including cleaning inspections and basic HSSE assessments.
Corrigo System Management: Oversee workflow management systems for the sites, ensuring work orders are handled within SLAs and customer updates are timely and professional.
Vendor Relations: Develop strong relationships with vendors, ensuring understanding of client culture and high-quality service delivery.
Continuous Improvement: Evaluate service performance and collaborate to implement improvements in quality and efficiency.
HSE, Security & Quality Management
Conduct regular audits to ensure safety procedures are in place and effective
Follow JLL Contractor Management procedures and ensure compliance with statutory and client requirements.
Understand & actively support JLL’s Quality Management program
Maintain confidentiality of documents & communications as appropriate.
The above is not an exhaustive list of responsibilities, further additional duties may be required to be performed to support the Account
The candidate must demonstrate the following personal attributes:
Strong customer service orientation.
Proactive, positive attitude with willingness to learn and take initiative
Problem solving, planning, and organizational skills.
Excellent verbal & written communication
Proficient with the use of Microsoft Office tools
Ability to converse in English (basic conversation required; willingness to improve)
Hands-on mentality
Ability and willingness to learn and grow within the company; openness to new responsibilities.
Previous experience in a facilities environment or hands-on operational rose is desirable.
Education: Not a requirement
Valid driver’s license required
Fluency in local language; conversational English required
40 hours/week on-site in Madrid; remote work negotiable.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
