In a nutshell
About Fuji Seal
Fuji Seal is a global leader specializing in packaging solutions such as self‑adhesive labels, shrink sleeves, spouted pouches, and labeling machines. With 129 years of experience and a strong international presence, Fuji Seal supports major brands across the food , beverage , hygiene , cosmetics , and pharmaceutical sectors.
Innovation, quality, and sustainability are at the core of our approach, supported by continuous investments in technology, skills development, and solutions that promote the circular economy .
Your area of responsibility:
The Position
Fixed-term contract – 10 months Maternity leave replacement
As an Account Project Coordinator , you are responsible for managing, maintaining, and improving customer projects while coordinating closely with the Sales , Supply Chain , and Production teams.
You develop a strong understanding of each project’s scope — timelines, budget, technical requirements, and deliverables — and ensure that standard processes are followed. You play a key role in operational flow, customer satisfaction, and continuous improvement.
Main Responsibilities
Build strong daily relationships with customers and manage recurring business
Organise workflows to meet customer expectations within agreed timelines
Manage existing accounts, monitor their development, and coordinate meetings with stakeholders
Work closely with the Sales team to understand market needs and strengthen customer relationships
Escalate issues, complaints, and critical information in a timely manner
Coordinate customer complaints and ensure fast and satisfactory resolution
Execute operational responsibilities: forecasting, product trials, complaint handling, logistics coordination
Contribute to continuous improvement (order templates, print proposals, forecasting)
Support process harmonisation across the supply chain
Ensure efficient and effective coordination of customer responses
Manage, record, and communicate all information related to customer satisfaction
Perform tasks in line with established procedures and performance indicators
Escalate issues to the line manager promptly to support timely resolution
Job requirements:
Intermediate‑level degree (Bac +2/+3) or equivalent experience
Proven experience in a similar project coordination role
Strong customer orientation
English and French required (daily communication)
Good command of IT tools and management systems
Excellent communication and interpersonal skills
Ability to adapt to frequent changes
Team‑oriented mindset combined with strong autonomy
We offer
At FSG, we embrace diversity, inclusion, and equity, creating an environment where everyone feels valued and respected, no matter their background or beliefs. In our hiring processes, we are committed to inclusive processes for applicants, regardless of race, gender, ethnicity, age, disability, sexual orientation, religion, national origin, or any other characteristic protected by law. Our DE&I Committee actively works to oversee and drive progress globally on important initiatives. Join us and be part of a global team that promotes individuality, where we can make a real impact together to our shared goals!
Salary: 30,000 € to 35,000 € gross per year
