Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
We are seeking a Service Engineer L1 to join our 24X7 service operations team. This role is designed for experienced professionals with strong troubleshooting and automation capabilities in complex online and distributed environments.
As an L1 Service Engineer, you will take ownership of advanced incident resolution, contribute to root cause analysis, and proactively drive automation and service improvements. You will play a key role in ensuring service stability, performance, and continuous improvement.
The position requires shift work and on-call duties as part of a continuous operations model.
Key responsabilities:
- Monitor, troubleshoot, and resolve complex incidents in distributed and online service environments.
- Perform advanced diagnosis and debugging of faults, ensuring rapid mitigation and recovery.
- Conduct root cause analysis (RCA) and contribute to post-incident reviews.
- Identify recurring issues and design automation solutions to improve efficiency and reduce manual effort.
- Develop scripts and tools to automate operational tasks and incident resolution.
- Collaborate with feature and engineering teams to identify and execute recovery actions.
Required Skills & Experience
- 1 year of experience in service operations.
- Demonstrated experience diagnosing/debugging faults in distributed systems
- Working knowledge of enterprise network gear including routers, switches, and load balancers
- Working knowledge of enterprise routing protocols and IP subnetting
- Experience using diagnostic tools such as Netmon, WinDBG, and Wireshark
