Location: Madrid, Spain
Contract Duration: 12 Months (Extendable)
Contract Type : B2B
Job Type: Onsite
Shift: Mon-Thur /09am-06:00pm
Eligibility Requirements
- Must be legally authorized to work in Spain
- Fluency in English & Spanish is required for end-user support.
Job Overview
We are seeking a skilled and proactive EUC L1 Support Engineer to join our team on a 12-month B2B contract based in Madrid, Spain. The ideal candidate will provide first-line technical support to end users, ensuring smooth operation of end-user computing environments.
Key Responsibilities
- Provide Level 1 (L1) technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot hardware and software issues
- Install, configure, and maintain operating systems and applications
- Manage user accounts, passwords, and access permissions
- Support Microsoft Office 365 and common enterprise applications
- Respond to tickets and incidents within agreed SLAs
- Escalate complex technical issues to L2/L3 support teams when required
- Maintain accurate documentation of issues and resolutions
- :Provide on-site and remote support as needed
Required Qualifications & Skills
- Proven experience in End User Computing (EUC) or IT Support (L1 level)
- Strong knowledge of Windows OS, Microsoft Office 365, and basic networking
- Familiarity with ticketing systems and ITIL processes
- Excellent troubleshooting and communication skills
- Ability to work independently and manage priorities effectively
- Fluency in English & Spanish is required for end-user support.
- Mush have full time work rights in Spain.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: Up to 180.00€ per day
Application Question(s):
- Do you have full-time work rights in Spain?
Language:
- Spanish & English at minimum level B2 (Required)
Work Location: In person
