Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: a tranquil oasis where the sea, volcanic landscapes, and subtropical vegetation blend seamlessly with Moorish-inspired architecture. Our 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, and our lush gardens. A world-class culinary destination, the resort features award-winning restaurants, including Michelin-starred dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area at Abama, we offer an unparalleled luxury escape in Tenerife.
JOIN OUR TEAM!
...as a Telephone Operator at The Ritz-Carlton Abama Resort in Tenerife.
Who are we looking for?
Are you passionate about delivering exceptional service through every interaction? As a Telephone Operator, you will play a key role in creating seamless guest experiences by managing all internal and external communications with professionalism, warmth, and efficiency. Often the very first voice our guests hear, you will represent The Ritz-Carlton's Gold Standards in every conversation. If you enjoy helping others, thrive in a fast-paced environment, and have a natural talent for communication, we would love to meet you.
Your responsibilities will include...
- Answering and handling all internal and external telephone calls promptly, professionally, and courteously.
- Directing calls and guest requests accurately to the appropriate departments.
- Providing guests with detailed information about resort facilities, dining venues, spa services, activities, transportation, and local attractions.
- Managing guest requests efficiently and following up to ensure complete satisfaction.
- Recording and delivering messages accurately while maintaining the highest level of confidentiality.
- Supporting emergency communication procedures in accordance with established hotel protocols.
- Working closely with Front Office, Guest Relations, Housekeeping, Engineering, Security, Food & Beverage, and other departments to ensure seamless communication across the resort.
- Maintaining up-to-date operational information and internal directories.
- Ensuring every telephone interaction reflects The Ritz-Carlton's commitment to personalized luxury service and attention to detail.
- Supporting Front Office operations whenever required to enhance the overall guest experience.
What we're looking for...
- A warm, confident, and professional communication style with a genuine passion for guest service.
- Previous experience as a Telephone Operator, Front Office Agent, Guest Services Agent, Call Center Representative, or in a similar customer-facing role, preferably within luxury hospitality.
- Excellent multitasking, organizational, and problem-solving skills.
- The ability to remain calm and composed while managing multiple priorities.
- A collaborative mindset and the ability to work effectively with different departments.
- Fluency in English and Spanish is essential; German or additional languages are considered a strong advantage.
- Good computer skills; experience with hotel property management systems is an asset.
- A valid work permit for Spain.
How we inspire you...
Being part of our team means creating memories that last a lifetime. Your professionalism and dedication will make every guest interaction meaningful and contribute to unforgettable experiences.
- Attractive salary above market standards with flexible compensation benefits.
- Explore Rate accommodation discounts at more than 9,500 Marriott hotels worldwide, extended to your partner, parents, and immediate family.
- 20% Food & Beverage discounts across Marriott hotels and 50% discounts at our resort's restaurants.
- Up to 75% flight discounts for Tenerife residents travelling to mainland Spain.
- Corporate benefits program with discounts on leisure activities and travel.
- A special birthday gift.
- A complimentary stay at our resort after one year of service.
- 13th and 14th salary payments.
- Continuous learning opportunities through our Marriott International University.
- Career development and growth opportunities within a global hospitality company.
- Complimentary employee dining.
- Uniforms and laundry service provided (depending on department).
- Team events, celebrations, and social activities.
- Opportunities to participate in Corporate Social Responsibility initiatives.
(Benefits are subject to applicable internal policies and local regulations.)
Have we sparked your interest?
Submit your application through Marriott Careers together with your application documents.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis.
Across more than 100 award-winning properties worldwide, our Ladies and Gentlemen create experiences that stay with guests long after their visit. At The Ritz-Carlton, we are proud to uphold our Gold Standards and deliver genuine care through exceptional service. Here, you will have the opportunity to grow professionally, take pride in your work, and become part of a team dedicated to creating unforgettable luxury experiences.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
