:
Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands Old El Paso, Häagen-Dazs, Nature Valley, Betty Crocker, Fibre One, Latina Fresh and more, we are on a mission to become the undisputed growth leader in food for EUAU. In a world that’s ever-changing, we look to stay ahead and seek people who share our love of food and are hungry to shape the future.
Descripción del empleo:
Are you a customer-focused, proactive professional with a passion for delivering excellent service, solving issues before they escalate, and ensuring smooth end-to-end operations? Do you thrive in dynamic environments where coordination, ownership, and collaboration across multiple stakeholders are essential to success?
If you are ready to make an impact by improving service performance and customer experience across Iberia, this opportunity is for you.
We are looking for a Customer Service Specialist to join our Customer Supply Chain team in Iberia, reporting directly to the Logistics & Customer Service Manager. In this role, you will act as the primary point of contact for customers, managing the full Order-to-Cash process and ensuring excellent service execution across assigned accounts.
You will play a key role in anticipating customer and operational needs, preventing issues before they impact service, and collaborating cross-functionally with Sales, Supply, Finance, and logistics partners to deliver reliable, customer-centric solutions.
What your role is:
Order-to-Cash & Customer Operations
-
Manage end-to-end Order-to-Cash processes across assigned Iberia accounts.
-
Act as the primary point of contact for customers, ensuring a responsive, proactive, and customer-centric service experience.
-
Coordinate distributor management and direct shipment operations, ensuring efficient and smooth logistics execution.
-
Manage 3PL processes and communications, ensuring operational alignment and service continuity.
-
Create and maintain customer logistics templates and ensure operational data accuracy.
-
Receive, investigate, and resolve customer and distribution claims, including pricing disputes and product-related issues.
-
Ensure service level performance, customer distribution execution, penalty follow-up, and full traceability across logistics flows.
-
Execute distributor charge and credit processes, monthly fees, and account reconciliations in coordination with Finance.
-
Maintain sales order reporting and support financial and operational follow-up activities.
-
Check customer conditions, investigate discrepancies, and coordinate resolutions with Sales or customers.
-
Track promotional calendars and ensure customers order the correct promotions at the right time, including TPM modifications where required.
-
Manage shortages, derogations, and copacking-related activities to minimize disruption and protect customer service levels.
Service Performance & Issue Prevention
-
Proactively monitor order patterns, operational risks, and service indicators to anticipate issues and prevent service failures before they occur.
-
Identify recurring service issues and coordinate root-cause corrective actions with Sales, Supply, Finance, and logistics partners.
-
Monitor customer satisfaction and contribute to action plans that improve service quality and strengthen customer relationships.
-
Ensure customers follow agreed operational processes and commercial conditions while maintaining a collaborative partnership approach.
Continuous Improvement & Modernization
-
Support continuous improvement initiatives focused on simplification, automation, and service efficiency.
-
Contribute to the improvement and modernization of customer service tools, templates, and tracking processes.
-
Identify opportunities to simplify workflows, reduce manual tasks, and enhance customer experience.
-
Participate in cross-functional projects such as warehouse transitions, process upgrades, and 3PL improvements.
Stakeholder Management & Collaboration
-
Promote collaboration and transparency across stakeholders, ensuring the right information reaches the right people at the right time.
-
Build strong working relationships with internal and external partners to support operational excellence and customer service performance.
What you’ll bring to the team:
You are a service-oriented and agile professional who combines strong operational discipline with a proactive mindset and the ability to build trusted relationships across internal and external stakeholders.
Minimum Requirements
-
Bachelor’s Degree.
-
1–3 years of experience in Supply Chain, Customer Service, Logistics, or related areas.
-
Strong customer orientation and results-driven mindset.
-
Ability to coordinate priorities effectively in a fast-paced environment.
-
Strong teamwork and cross-functional collaboration skills.
-
Experience working in a multinational environment.
-
English level C1.
Additional Skills
-
Strong customer-centric mindset and confidence handling difficult conversations.
-
Analytical skills to interpret service KPIs and identify improvement opportunities.
-
Ability to anticipate needs, adapt quickly, and prioritize effectively.
-
High level of ownership, autonomy, and rigor in execution.
-
Curiosity and willingness to adopt new tools, processes, and ways of working.
The salary range for this position is €24,100- €29,700 / per annum.
At General Mills we strive for each employee's pay at any point in their career to reflect their experiences, performance, and skills for their current role. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to expertise, skills, and relevant work experience. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Beyond base salary, General Mills offers a competitive and comprehensive benefits package, including:
✨ Flexible hybrid work, early Fridays & summer hours
Private health insurance + wellbeing support from day one
Pension plan with enhanced contributions
Meal vouchers & flexible benefits
Generous time off to recharge
Team Volunteering Initiatives
Growth, discounts & a people-first culture
At General Mills,we believe in a culture that balances performance with purpose. You’ll be part of a diverse, dynamic, and people-centered organization that values your growth, wellbeing, and ambition.
Join us – Hungry to Shape the Future.
