Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
For our Global Customer Support department, we are looking for a Support and Training Specialist for our Roche Information Solutions Lab Insights Products.
In this very versatile position you act as supporter, trainer and coordinator at the pivotal point between our global affiliates and our internal departments with the following key responsibilities:
Main Tasks:
- Technical Support: Provide high-level remote and on-site technical assistance to minimize downtime and resolve complex product issues.
- Knowledge Management: Maintain, update, and share specialized product documentation and service notifications to ensure a centralized knowledge pool.
- Training& Development: Design learning paths and conduct training sessions for customers, staff, and trainers, including managing certifications.
- Process Optimization: Define and improve service and training workflows to enhance overall quality, efficiency, and regional cooperation.
- Launch& Pilot Support: Assist in product pilots and launch preparations, while managing communication and e-learning processes (requires up to 30% travel).
Your Profile:
- You hold a Bachelor’s degree in IT, Computer Science, Management Information Systems, or a medical-technical background with IT knowledge.
- You have experience or background in support and training of software products and a high degree of subject matter expertise.
- You are fluent in English, oral and written; Spanish is an advantage and with strong interpersonal and stakeholder management skills, including a customer-focused approach, and highly effective teamwork and collaboration skills.
- You have the ability to explain complex technical concepts in an understandable manner and strong intercultural competencies and good communication skills. You have also problem analysis and resolution skills with curiosity and willingness to learn.
- You have experience working in global matrix structures and self-managed teams.
Following Knowledge Domains and Experience are additional assets:
- Healthcare environments like Lab Middlewares, LIS or HIS.
- Interoperability standards IHE, HL7v2, HL7 FHIR or similar.
- Implementations / Field experience in IT infrastructure: networks, firewalls, security, and Interoperability protocols.
- Cloud architecture, components, and metrics of a cloud app, AWS.
- Run simple commands on servers and complex queries in order to troubleshoot the cloud components.
- VM environments, remote connectivity.
Roche fosters a space where people feel free to contribute their ideas to create innovative solutions that enable us to maintain our competitiveness and market leadership.
Our success as an organization depends on our ability to create an environment in which people are treated with respect and have the same opportunities and resources regardless of values, beliefs, race, age, sex, ways of thinking, experiences, preferences, behaviors and physical limitations.
Do you dare to contribute? Apply now!
Wer wir sind
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
