At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.
In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.
We’re looking for a highly communicative and detail-oriented Phone Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone, helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience.
What You’ll Do:
- Respond promptly to customer inquiries via live call (as secondary task, other text-based channels).
- Troubleshoot technical issues, providing clear and concise instructions.
- Guide users through Holded’s features, offering personalized support based on their needs.
- Document customer interactions in our CRM and escalate issues when necessary.
- Identify recurring customer concerns and share insights with the Product and Engineering teams.
- Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service
-
1+ year of experience in a Call Center Support or Customer Service role.
-
Exceptional written communication skills with a focus on clarity and professionalism.
-
Ability to multitask.
-
Tech-savvy with a quick ability to learn new tools and platforms.
-
Basic Knowledge of finance
-
Strong problem-solving skills and attention to detail.
-
Native in Spanish but fluent in English.
-
Experience in a SaaS or tech support environment.
-
Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom
-
Basic knowledge of business management software (accounting, invoicing, HR).
-
Permanent contract
-
Hybrid work model
-
Short work-day on Fridays
-
26 paid vacation days
-
Free catered lunch at the office
-
English/Spanish classes
-
Referral program
-
Continuous Training: annual budget for training for each employee
-
Fully equipped kitchen with snacks, drinks, and fresh fruit
-
Top-notch work equipment
-
Office in front of the sea with ping pong, pool table, PlayStation…
-
Interesting projects and a great work environment
-
An excellent opportunity to grow with the company
-
Discounts on a Gym membership
At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.
