HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.
This role is responsible for the daily analysis and management of fraud risks across the business, overseeing the end‑to‑end fraud protocol to minimise fraud-related costs. The position plays a key role in supporting clients and suppliers by monitoring, reporting, and communicating key fraud performance metrics, while proactively identifying new risks and proposing effective security measures. The role also manages relationships with external fraud service providers.
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Detect and prevent fraud by analysing potentially fraudulent bookings, VCC payments, and credit card transactions.
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Identify illegitimate activity involving fake clients, hotels, or hoteliers.
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Reduce fraud costs by managing the end‑to‑end fraud protocol in collaboration with internal and external stakeholders.
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Monitor and update client payment performance, maintaining daily reports and account reviews.
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Optimise the chargeback process by analysing, preparing, and managing disputes.
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Improve fraud visibility and awareness by reporting key figures and trends.
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Identify emerging fraud risks and propose preventive security measures.
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Manage relationships with external fraud suppliers.
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Proven experience in online payments and fraud management, including end‑to‑end fraud prevention, chargeback handling, dispute management, and risk mitigation.
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Strong understanding of fraud detection techniques, online payment flows, and risk management principles.
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Highly analytical, with strong attention to detail and sound judgement, able to interpret data, identify trends, and act proactively.
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Effective communicator with experience working with internal teams, clients, and external fraud suppliers.
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Proactive, reliable, and able to work both independently and collaboratively in a fast‑paced, shift‑based environment.
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Strong Excel and technical skills, with full professional proficiency in English.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected.
Join us and be part of a team where equal opportunities truly make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
