The Planning Manager is responsible for leading the Tactical Planning function, driving cost control management, optimizing end-to-end network planning, and developing business intelligence and continuous improvement initiatives to support client's operations.
The role focuses on delivering supply chain excellence while ensuring the lowest total logistics cost, high service levels, and strong data driven decision making.
Acting as a key transversal role within Operations, enabling visibility (transport and cost), optimization, and digital transformation across the logistics network, acting as a strategic interface between operations, finance, IT and the customer. The role also includes managing a Planning Specialist as direct report (with potential team expantion mid/long term) to contribute to the long term development of capabilities and solutions within the DHL LLP organization.
Main accountabilities:
Network Planning Optimization
- Identify and implement process optimization and automation opportunities to improve efficiency and performance
- Support the AoT Project VS1+2, ensuring the implementation and sustainability of the newly established processes, as well as continuous improvement.
- Coordinate customer CR’s and internal CR’s/CP’s related to operations.
- Coordinate and supervise superuser testing activities, and act as liaison with Control Tower team to train on new process.
- Support achievement of contractual KPIs and service levels
- Manage route optimization, including emissions calculation and analysis for new routes
- Contribute to continuous improvement and innovation initiatives within the logistics network
- Coordinate projects and manage launch tracking, including timelines, priorities, reporting, and implementation
- Identify and develop new business and improvement opportunities
- Oversee capacity monitoring, planning, and network optimization
- Monitor and report CO₂ emissions, supporting sustainability objectives
Cost Control
- Lead cost management, coordinating financial reporting (accruals, actuals) and cost control activities (variance analysis)
- Support the DHL team in providing cost scenarios, service options, and simulation-based solutions for the customer
- Support the AoT Project VS3, ensuring the implementation and sustainability of the newly established processes, as well as data accuracy and seamless system integration
- Identify avoidable vs non-avoidable cost elements, and drive reduction initiatives
- Supervise carrier rate cards database, guaranteeing accuracy and system integration and coordinating initiatives required to ensure full visibility of correct RCs uploaded in the system.
- Analyse deviations between actual and optimal carrier selection
- Review spot shipments and assess potential conversion into standard tariffs where applicable
Continuous Improvement
- Lead the digitalization and maintenance of KPI reporting to enhance visibility and decision making
- Drive the optimization and standardization of Power BI reports
- Act as a key liaison between business team , FBA/FI and IT to ensure alignment and effective delivery of CRs.
- Support and manage digital tools while contributing to the overall digitalization roadmap
- Support OMS Champion and HoA in OMS Implementation
Flexible Service & Project Management
- Manage delivery of flexible services to support adhoc customer needs and provide reporting and tracking of flexible activities performed
- Maintain strong customer focus, ensuring alignment with priorities
Team Leadership
- Lead and develop a tactical planning team (currently 1 direct report, with potential future growth)
- Foster a high-performance and collaborative environment
Requirements for the job
Minimum 3 years of experience in transport operations: road, air, and sea.- Strong knowledge of OTM (Oracle Transportation Management) is mandatory.
- Advanced experience with process design tools (e.g., Visio)
- Strong project management capabilities (PMP, First Choice Bronze Training,or equivalent desirable)
- Strong understanding of: Supply chain design, Cost modeling and analysis, Data analytics and reporting
- Advanced Excel skills (intermediate to high level required)
- Power BI and PowerQuery knowledge (desirable)
- Experience leading teams and working in dynamic operational environments
- Strong customer orientation and communication skills
- Strong ability to design and implement data-driven solutions
- Experience delivering logistics projects and solutions
- High attention to detail, with capability to handle complex data
- Able to manage multiple priorities in a fast-paced environment
- Structured, organized, and results-oriented mindset
- Driven by continuous improvement and innovation
- Comfortable working within defined processes and governance frameworks
- Recommended knowledge of ITAR, DGR, oversize, customs processes, DGR, temperature-controlled logistics
- Knowledge of aerospace sector and AOG environment (desirable)
- English: Fluent (written and spoken)
- Spanish: Fluent (written and spoken)
- Degree in Logistics, Supply Chain, Business Administration or similar
If you are passionate about logistics and have strong experience leading transport operations with a process-driven mindset, this is an exciting opportunity to contribute to a high-impact and strategic logistics environment supporting a global customer.
Join us and be part of a collaborative, fast-paced organization where your expertise and leadership will drive operational excellence and continuous improvement.
