Mandarin Oriental, Barcelona is looking for a Concierge Trainee to join our Guest Services & Concierge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. The Group is renowned for legendary service inspired by Asian heritage while offering cutting-edge luxury experiences.
Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Passeig de Gràcia, in the heart of the city. Our hotel features 120 rooms and suites designed by Patricia Urquiola, a Michelin-starred restaurant, cocktail bar, terrace, spa, and exceptional event spaces.
About the job
Based at Mandarin Oriental, Barcelona, within the Guest Services & Concierge Department, the Concierge Trainee supports the Concierge and Guest Services team while developing a comprehensive understanding of the department’s daily operations, procedures, and service standards.
The Concierge Trainee reports to the Head Concierge / Guest Services Manager.
As Concierge Trainee, you will be responsible for the following duties:
1.Welcome the clients of various sectors according to established procedure.
2. Be familiarized with the entire Hotel product and services that are offered including IT&T equipment.
3. Management of different guest’s requests (restaurant reservations, flight bookings, lost luggage, etc.)
4. Learn all the hotel and city information necessary in order to be able to answer guest’s questions.
5. Handle all kind of requests regarding restaurants, concerts, etc.
6. Understand the various reports needed on a daily basis (Alice Emergency report, arrival list, departure list, cancellations, Traces.. etc.)
7. Communicate with other departments.
8. Learn the IT system (Alice Concierge, Infor HMS Salto key system…)
9. Understand all the information given in the daily briefing 1
0. Handle guest complaints
11. Be knowledgeable of all outlets and special promotions
12. Be knowledgeable of all in-house events and functions as well as transportation and other public facilities 1
3. Address special guest preferences recorded in guest history profiles
14. Learn main tasks from other departments as Guest experience & Housekeeping.
Our commitment to you:
-
Uniform and laundry service for the uniform
- Study allowance of €500 gross per month (40 hours per week)
- Meals during the internship working day
- Birthday off if it falls during the internship period
- Discounts at F&B outlets
Mandarin Oriental is an equal opportunity employer. We value diversity and are committed to creating an inclusive, respectful, and professional working environment for all colleagues.
