Overview:
People Insights & Organizational Effectiveness Specialist
Location: Runcorn (UK) or Madrid ( Spain) Hybrid 3 days in the office
Reporting to: VP Org Effectiveness and People Transformation
About Swissport
We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.
"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.
“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.
"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.
These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
Job Summary:
The People Insights & Organizational Effectiveness Specialist at Swissport is responsible for transforming people data into actionable insights that support strategic decision-making across the organization as we go through a full-scale HR transformation. This role partners with global and regional teams, and business leaders to analyze trends, optimize HR processes, and enhance data-driven people strategies. The position plays a key role in maintaining data integrity, developing dashboards, and delivering analytics that improve operational efficiency and employee experience across multiple countries. The agenda is part of a broader value creation plan, with a clear mandate to drive step-change improvements in efficiency, scalability, and workforce productivity.
The transformation spans three core levers:
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Redesign of end-to-end HR processes (hire-to-retire)
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Implementation of a unified digital strategy
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Establishment of a scalable operating model, including shared services
Job Responsibilities:
This position sits at the heart of the transformation engine - with a strong emphasis on data-driven decision making, transparency, and value tracking.
Turn data into decision advantage
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Own the end-to-end HR data landscape across multiple sources (HRIS, payroll, regional systems)
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Translate raw data into actionable insights to support strategic and operational decisions
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Ensure consistency of definitions (headcount, FTE, attrition, cost) across regions
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Act as the “single source of truth” for HR metrics
Drive workforce analytics and insights
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Develop robust analyses on workforce composition, productivity, and cost
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Support leadership in understanding key drivers of performance (attrition, hiring, absenteeism, workforce mix)
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Build forward-looking views on workforce evolution and risks
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Identify data-driven opportunities for efficiency and value creation
Lead HR budgeting and forecasting
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Support the HR and Finance teams in workforce planning, budgeting, and forecasting cycles
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Build and maintain models for headcount evolution, cost projections, and scenario planning
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Ensure alignment between workforce plans and financial targets
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Provide transparency on gaps vs plan and underlying drivers
Build dashboards that matter
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Design and maintain executive dashboards (Power BI / Excel / HRIS tools)
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Translate complex data into simple, intuitive visualizations for senior stakeholders
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Ensure dashboards are not only accurate but used - focus on relevance and usability
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Continuously improve reporting based on stakeholder feedback
Ensure data quality and integrity
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Identify inconsistencies, gaps, and errors across HR data sources
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Define and implement data quality checks and validation rules
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Work closely with HRIS, IT, and regional teams to improve data reliability over time
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Drive a culture of data ownership and accountability across HR
Work directly with senior leadership
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Prepare sharp, fact-based materials for steering committees and executive discussions
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Support investor and leadership reporting with clear, data-backed narratives
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Provide transparency on workforce trends, risks, and value delivery
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Act as a thought partner to HR and business leaders on data-driven decisions
Enable the transformation through analytics
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Support tracking of value creation initiatives (e.g., productivity, cost reduction, efficiency gains)
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Define and monitor KPIs linked to the HR transformation roadmap
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Ensure alignment between operational execution and reported impact
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Act as a connector between HR, Finance, and Transformation teams
Qualifications and Competencies:
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2-3 years of experience in analytics, HRIS, or workforce planning
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Strong Excel skills (data manipulation, pivot tables, modeling); experience with Power BI or similar tools
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Experience working with HR systems (e.g., Dayforce, SuccessFactors, Workday)
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Solid understanding of HR metrics and workforce data structures
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Strong analytical mindset with ability to translate data into business insights
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Structured communication and ability to present to senior stakeholders
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Comfortable working in fast-paced, transformation environments
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Fluency in English; additional languages are an asset
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
