Job Summary
Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service.
Essential Functions
- Support the Guest Services team in maintaining and improving the quality of the guest experience.
- Assist in developing and maintaining a first-class Guest Services environment by working alongside experienced staff.
- Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests.
- Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction.
- Assist in maintaining the cleanliness and organization of assigned work areas.
- Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources.
- Follow departmental policies and procedures in accordance with hotel standards.
- Support in ensuring the lobby area remains attended and welcoming at all times.
- Help protect guests’ belongings and hotel property by following security guidelines.
- Assist in keeping accurate records of guest room keys issued to bell staff.
- Participate in on-the-job learning and training sessions to understand hotel operations and service standards.
- Respond to guest requests accurately, promptly, and courteously.
- Observe and anticipate guests’ needs, responding proactively under supervision.
- Help record relevant information in the daily logbook.
- Assist in transporting guest luggage upon arrival, during room changes, and at departure.
- Learn to correctly label, store, and retrieve luggage from the storage area.
- Observe and assist in explaining hotel fire and safety procedures to guests.
- Accompany guests to their rooms, demonstrating how to use their key cards and explaining available services such as laundry.
- Remain attentive and professional at the assigned station, maintaining proper posture and presentation.
Other Duties:
- Support and asisst the Front office team.
- Foster positive working relationships with other departments.
- Maintain and improve the quality of all public areas.
Sueldo: 600,00€ al mes
Beneficios:
- Ayuda al desarrollo profesional
- Programa de formación
- Uniforme proporcionado
Ubicación del trabajo: Empleo presencial
