HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide and 60,000 hard‑to‑reach high‑value clients across 140 source markets. Tech‑driven and customer‑first, Team HBX Group is the beating heart of what we do. Our people ‘move fast, dream big and make the difference’ every day — because it’s tech + data + people that truly sets us apart.
This role supports the resolution of invoicing incidents, account reconciliations, and booking management within the department. The position ensures accurate financial review, proper documentation, and timely issue resolution while working closely with internal stakeholders. The role interacts daily with internal teams to support operational efficiency, service quality, and customer satisfaction, using SAP and booking systems as core tools.
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Manage litigation cases and invoicing incidents raised by clients, ensuring timely and effective resolution.
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Perform account reconciliations and support internal financial queries.
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Manage booking operations through the booking console, including amendments, updates, and corrections in line with departmental procedures.
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Provide operational support to the Front Office Global Credit & Collections team.
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Use SAP to consult and manage accounts receivable.
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Deliver a high standard of customer service and issue resolution.
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Maintain proper documentation and ensure data accuracy across systems.
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Effectively prioritise tasks in a fast‑paced environment and collaborate closely within the team.
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Degree in Business Administration, Economics, or Tourism.
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High level of Spanish and English (additional languages are a plus).
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Good knowledge of Excel.
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Experience with SAP and/or Atlas is an advantage.
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Strong customer focus with excellent problem‑solving skills.
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Previous experience in customer service, booking operations, or the travel industry.
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Strong organisational skills with the ability to prioritise workload.
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Teamwork mindset with the ability to collaborate across departments.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected.
Join us and be part of a team where equal opportunities truly make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
