Here's the rewritten version with company-specific references removed:
This is a locally based role, requiring you to live in or near the city to commute daily. Your primary responsibility is to deliver an exceptional experience to residents and guests through first-class service and a positive, can-do attitude. We are an inclusive organisation that values team members who actively engage with the wider community of colleagues and residents, and who invest in building strong, meaningful relationships.
Key Responsibilities
- Oversee apartment cleanliness and functionality standards across all units.
- Manage the housekeeping team (in-house or agency) to ensure apartments consistently meet cleanliness standards.
- Create and maintain cleaning schedules for the housekeeping team.
- Be hands-on during turnover periods to ensure apartments are guest-ready.
- Respond promptly to guest requests and feedback, providing timely solutions to any issues.
- Identify and build relationships with local housekeeping agencies for peak season support.
- Manage housekeeping processes and ensure service level agreements are met.
- Consistently evaluate work quality and uphold operational standards.
- Conduct apartment inspections prior to new resident arrivals and at minimum once monthly during occupancy.
- Ensure all apartments are fully furnished and manage inventory accordingly.
- Oversee product supply for housekeeping, linen, and upkeep across residential and operational spaces.
- Build and manage laundry processes and submit monthly linen stocktakes.
- Ensure a Preventative Maintenance Programme (PMP) is implemented across all properties and facilities.
- Manage apartment check-in and check-out processes and associated checklists.
- Ensure welcome packages are prepared and available for all arrivals.
- Drive cost management initiatives to improve efficiencies and meet budget targets.
Accounting & Administrative Tasks
- Record and reconcile daily expenses and vendor invoices in line with internal procedures.
- Provide general support for location-level financial documentation and reporting.
- Manage documentation, data entry, and filing to support day-to-day operational workflows.
- Handle routine correspondence, scheduling, and internal communications to ensure smooth administrative operations.
About You
- Based in or near the local area with the ability to commute daily.
- Minimum 3 years of experience in operations or housekeeping management.
- Background in the hospitality industry with direct customer-facing experience.
- Excellent interpersonal, communication, and decision-making skills.
- Strong organisational skills with the ability to manage a high volume of requests.
- Proven experience managing teams and third-party service providers.
- Hands-on experience in housekeeping and maintenance issue resolution.
- Creative problem-solver with a customer-first mindset.
- Comfortable working in a fast-paced, dynamic environment.
- Able to manage multiple priorities and meet deadlines effectively.
Sueldo: 26.000,00€-29.000,00€ al año
Beneficios:
- Comidas en la empresa
- Gastos de reubicación
- Opción a contrato indefinido
- Pago de kilometraje
Ubicación del trabajo: Empleo presencial
