Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
- Manage end-to-end customer service operations for renewals administration, support agreements, and warranty management (post-sales services) across the EMEA region.
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Collaborate closely with Account Managers and Sales teams to prepare, validate, and deliver accurate quotes and contract renewals to customers.
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Process customer purchase orders (POs) within agreed SLAs, ensuring full compliance with internal policies and procedures.
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Monitor and control the complete order lifecycle, ensuring timely execution, issue resolution, and closure.
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Handle customer and internal queries related to contracts, renewals, invoicing, and warranty administration, ensuring clear and effective communication.
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Maintain and ensure accuracy of warranty data (start/end dates) and contract information within systems.
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Act as a key interface between customers, sales, service centers, and finance/collections teams to deliver seamless service.
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Proactively resolve complex customer issues using sound judgment, established processes, and customer-focused solutions.
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Identify and implement process improvements to enhance efficiency, quality, and customer satisfaction.
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Manage multiple priorities in a fast-paced, high-volume, and complex administrative environment with strong attention to detail.
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Contribute positively to the team by being a motivated, reliable, and inspiring team player, fostering a collaborative “One Keysight” culture.
Qualifications:
- Fluent Swedish is required; Finnish is highly valued.
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Professional proficiency in English is mandatory.
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Minimum of 2 years relevant experience in a complex, fast-paced customer service environment.
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Comfortable working in a complex, detail-oriented administrative role within a fast-paced environment.
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Highly motivated, proactive, and willing to take on new challenges.
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Positive, inspiring, and collaborative team player, able to act as a team booster.
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Confident and resilient, with a secure and solution-oriented mindset.
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
