JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
As a key member of the Facilities & Hospitality team, the Workplace Services Assistant ensures a seamless, welcoming, and efficient experience for employees and visitors across all workplace services. This position provides operational support to the entire Workplace Services team, with a particular focus on hospitality, reception, facilities and workspace setup.
Reporting directly to the Facility Manager and working closely with the Hospitality Lead, and other Workplace Services team, the Workplace Services Assistant plays a vital role in supporting day-to-day operations in the office, including mailroom management, ticket handling, room setup, and reception coverage.
Main responsibilities include, but are not limited to: Provide coverage at reception as required, including greeting visitors, access control, and maintaining a professional and welcoming environment.
Assist GSAs with daily reception operations, ensuring smooth visitor flow and a positive first impression of the office.
Support internal teams and employees with workplace requests, coordinating solutions where needed.
Manage and own the mailroom efficiently, ensuring incoming and outgoing mail and packages are processed accurately and promptly.
Monitor and manage REWS Office Services tickets (mail&package, office supplies & office services), ensuring timely resolution or escalation where necessary.
Maintain accurate records of deliveries, collections, and ticket updates.
Prepare and set up meeting and event rooms according to schedule, including furniture arrangement, equipment setup, and necessary supplies, when required.
Collaborate with the Workplace Services team to maintain consistent readiness across shared spaces.
Assist with ad-hoc hospitality or office support duties, including catering setup, supply replenishment, and administrative tasks.
Support smooth communication within the Workplace Services team and with internal stakeholders.
Inventory and Supplies Management. Work closely with the Facilities Coordinator to conduct inventories and place orders for office supplies, snacks, amenities, and janitorial consumables, ensuring timely replenishment and accurate stock levels.
Supervise the proper emptying and handling of confidential paper bins following established protocols to protect information security.
Provide assistance to the team with any ad hoc tasks that may arise as part of daily operations.
Perform Site Inspections when needed in collaboration with the Facilities Coordinator
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
