We are seeking an experienced, service-driven, and commercially minded Spa Manager to lead the launch and daily operation of the Spa & Wellness experience within an upcoming Luxury Collection hotel project in Seville.
This position is designed for a hospitality professional who understands the standards of luxury service and has a proven background managing spa operations within premium or luxury hotel environments. The ideal candidate combines operational excellence, team leadership, guest experience expertise, and strong commercial awareness.
Spa Operations & Guest Experience
Lead the day-to-day operation of the Spa & Wellness facilities, ensuring exceptional service standards at all times.
Design and maintain a guest journey aligned with luxury hospitality expectations.
Ensure all treatment protocols, service rituals, and operational procedures are executed consistently.
Manage booking flows, guest feedback, and service recovery processes.
Oversee hygiene, health, safety, and wellness compliance standards.
Team Leadership & Talent Development
Recruit, onboard, train, and develop Spa therapists and wellness professionals.
Build a culture of excellence, accountability, and guest-centric service.
Conduct regular performance reviews and coaching sessions.
Schedule staffing efficiently to optimize service delivery and productivity.
Commercial & Business Performance
Drive revenue growth through treatment optimization, retail sales, memberships, and wellness experiences.
Monitor KPIs including occupancy, RevPAR contribution, treatment utilization, retail conversion, and guest satisfaction scores.
Prepare budgets, forecasts, and operational reports.
Identify opportunities for upselling and partnership development.
Brand & Experience Development
Collaborate with Hotel Leadership to position the Spa as a destination wellness offering within Seville’s luxury market.
Support pre-opening activities including SOP creation, supplier coordination, and operational readiness.
Ensure alignment with Luxury Collection service philosophy and brand expectations.
Required Experience
Minimum 5–8 years of experience in Spa Management or Spa Operations leadership.
Mandatory experience managing Spa facilities within luxury or upscale hotels.
Experience in pre-opening projects will be considered a strong advantage.
Proven track record delivering operational and commercial results.
Skills & Competencies
Exceptional leadership and people management capabilities.
Strong understanding of luxury guest expectations and wellness trends.
Financial acumen and KPI-driven decision making.
High attention to detail and service excellence mindset.
Excellent communication and stakeholder management skills.
Languages
- Fluent English (mandatory)
- Fluent Spanish (mandatory)
Additional languages are considered an advantage.
