Solution Architect – Cross Platform Analytics (Assisted Channels)
Remote | Full-Time
Excelia is a multinational Consulting, Technology, and Professional Services company with over 25 years of experience and a presence in more than 50 countries across Europe, Latin America, and the United States.
We are looking for a Solution Architect – Cross Platform Analytics to lead the technical evolution of analytics and reporting capabilities within a global Assisted Channels platform.
- Define and evolve scalable architectures for reporting, analytics, and omnichannel platforms.
- Establish architecture standards, integration patterns, and security frameworks.
- Lead integrations across Genesys Cloud, Microsoft Dynamics 365, data platforms, and enterprise applications.
- Collaborate with Product, Architecture, and Engineering teams to deliver scalable, business-aligned solutions.
- Drive technical governance, platform evolution, and architecture best practices.
- Proven experience as a Solution Architect, Enterprise Architect, or Technical Lead.
- Strong background in SaaS platforms, cloud-native architectures, APIs, event-driven systems, and analytics ecosystems.
- Experience with AWS and/or Azure, multi-tenant architectures, security, IAM, and RBAC.
- Knowledge of Genesys Cloud, Dynamics 365, REST APIs, Kafka, Data Lakes, and real-time analytics.
- Strong stakeholder management, communication, and technical leadership skills.
- Professional English proficiency.
- 100% remote position.
- International and multicultural environment.
- Opportunity to shape large-scale enterprise and analytics platforms.
- Long-term career growth and professional development.
Interested? Apply now and join Excelia's global technology team.
