Are you a Salesforce expert who loves turning complex data into seamless customer experience? We are looking for a CRM Operations Specialist to lead our B2B2C CRM Operations from Global Teams, overseeing and coordinating actions across brands and countries.
In this role, you will be the backbone of our customer relationships, managing the technical ecosystem (Marketing Cloud & Service Cloud) and optimizing the lead-to-opportunity flow. You will bridge the gap between data and human connection, empowering our sales teams and enhancing our B2B Commerce experience.
Beyond the technical scope, you will lead the creation of high-impact creative messaging, establishing communication benchmarks and best practices that will define how our company connects with its clients with a special obsession on omnichannel building.
Operations Framework Leadership & CRM Governance
Salesforce Ecosystem Management
Lead Management & Sales Enablement
Creative Communication & Messaging Excellence
Multichannel Execution: Design and launch automated journeys (Email, SMS, Outbound calls) for account onboarding, acquisition, and reactivation
- Breakfast and fresh fruit
- Affinity University platform: Professional development opportunities for employees at different stages of their careers, acknowledging diverse career paths.
If you don’t meet all the requirements, don’t worry. We value diverse backgrounds and encourage you to apply anyway. Your application will be thoughtfully reviewed!
We cultivate an inclusive culture that celebrates diversity. We firmly believe that embracing a variety of perspectives is integral to both our company’s success and the strength of our team. That’s why we are committed to providing equal opportunities for all.
Affinity Petcare is more than an international petfood company. For more than 60 years, we have been dedicated to nourishing healthy bonds between dogs, cats, and people to make the world a better place.
We are very proud of our innovative brands which include: Ultima, Advance, Brekkies, Nature’s Variety, Nature’s Menu, Natural Trainer, Libra, and more. Currently, we have over 1,200 professionals working for this purpose from Barcelona, Paris, Milan, and London, as well as 4 production sites through which we supply the 70+ countries where our brands have a presence.
So, what are you waiting for? Join our team to leave your footprint!
Want to know more about us?
Follow us on LinkedIn for the latest updates and job opportunities. You can also follow us on Instagram @affinitycareers to learn more about life at Affinity and hear from our team.
