20 publicaciones de empleo destacadas de helpdesk en madrid, md (¡Están contratando!)

Tier 1 Helpdesk Support (English-Speaking) Remote (Fixed-Term, 6 Months)
IQVIA —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
9d
TÉCNICO/A HELPDESK
Eurostars Hotel Company —Madrid, Madrid provincia
- Jornada completa
- Sin necesidad de experiencia
- Microsoft Office
- Máster
7d
TÉCNICO/A HELPDESK
HOTUSA —Madrid, Madrid provincia
- 22.700 € al año
- Microsoft Office
- Máster
- Hotel
Solicitud rápida
8d
Técnico HELPDESK/Soporte Telefónico, hibrido
ACRELEC —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Informática
- Servicio al cliente
- Microsoft Office
Helpdesk N1 Junior
PrimeIT —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Formación continua
- Seguro médico privado
Técnico de Soporte Software CAD y Sistemas (ASIR)
DSC Tandem, S.L. —Madrid, Madrid provincia
- Disponibilidad fin de semana
- AutoCAD
- Informática
- CAD
Solicitud rápida
9d
Técnico/a de soporte - madrid sede
Rescate Internacional —Madrid, Madrid provincia
- De 18.001 € a 24.000 € al año
- Jornada completa
- Microsoft Excel
- Azure
- Scripting
Técnico/a de Soporte N1
Integra Tecnología —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Microsoft Office
- Presencial
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
5h
28392 - Técnico/a de soporte a usuarios (Windows/Linux)
INECO —Madrid, Madrid provincia
- Informática
- Linux
- Formación continua
IT Support Technician (L1–L2)
Axiom Technologies —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Sistema operativo Windows
Técnico/a de Soporte Microinformático
Accude —Madrid, Madrid provincia
- Mantenimiento
Técnico de soporte informático
Quality —Madrid, Madrid provincia
- Desde 1.331,91 € al mes
- Incorporación inmediata
- Gestión de equipo
Solicitud rápida
IT Desktop Support
Axiom Technologies —Madrid, Madrid provincia
- Media jornada
- Informática
- Sistema operativo Windows
- Microsoft Office
ES Helpdesk Technician - Soporte Portugal
Henry Schein Portugal, Unipessoal, LDA —Madrid, Madrid provincia
- Jornada completa
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
28393 - Técnico/a de soporte a usuarios (Windows/Linux)
INECO —Madrid, Madrid provincia
- Informática
- Linux
- Formación continua
Administrador/Técnico de Soporte Nivel 3
Data Trends —Madrid, Madrid provincia
- Azure
- Inglés
- Microsoft Office
- Oportunidades de crecimiento y desarrollo profesional
Técnico/a de Soporte
PrimeIT —Madrid, Madrid provincia
- Jornada completa
- Sistema operativo Windows
- Linux
- Formación continua
- Seguro médico privado
Técnico/a IT Helpdesk & Sistemas - Entorno Microsoft / Azure
Behum —Madrid, Madrid provincia
- Trabajo híbrido
- Azure
- Bases de datos
- SQL
Solicitud rápida
28185- - Técnico/a soporte certificación AEMET
INECO —Madrid, Madrid provincia
- Inglés
- Máster
- Formación continua
Técnico/a de Soporte Remoto N1
Prosegur España —Madrid, Madrid provincia
- De 17.500 € a 19.000 € al año
- Disponibilidad fin de semana
- Teletrabajo
- Microsoft Excel
- Oportunidades de crecimiento y desarrollo profesional

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Tier 1 Helpdesk Support (English-Speaking) Remote (Fixed-Term, 6 Months)

IQVIA -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 9 días

Cualificaciones

Centro de llamadas
Inglés
Gestión de cuentas

Descripción completa del empleo

Madrid, Spain | Full time | Home-based | R1546647

Join us on our exciting journey!

We are building an amazing team of English-speaking Helpdesk professionals to join our Madrid Production Hub on a 6-month contract and provide Tier 1 support. Diversity is our way of life!

Functions:

Identify requests being provided by end users.

Categorize and record reported queries and provide solutions

Support problem identification

Process user account creation, modification, and deactivation.

Perform identity verification and entitlement validation prior to executing requests.

Maintain and update user access across systems such as directory services, applications, and client platforms.

Ensure all access provisioning complies with least privilege principles and client security requirements.

Escalate, if needed, unresolved problems to a higher level of support

Managing one or more customer service or service desk functions.

Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.

Log, categorize, and prioritize requests in accordance with incident/request classification standards.

Ensure adherence to defined Service Level Agreements (SLA) and escalation timelines.

Maintain ownership of tickets from initiation through resolution/closure.

Monitor issues from start to resolution

Categorize and record reported queries and provide solutions

Advise users on appropriate course of action

Qualifications:

English Speaker
Applicant should have at least with 3 years of call center experience. Preferably someone with account management experience. (example: Active Directory Access, Application Access, etc.

Helpdesk / Technical Support account is required.

Strong command of the English Language both spoken and written.

Amenable in shifting schedules

Understands his / her key performance indicators.

Understand the relationship of work quality and how it impacts efficiency

Dedicated at work – no Attendance issue with previous employers

Ability to multi – task and work on holidays / Saturdays and Sundays.

Had a good stint in the from previous organizations – not a call center hopper.

Example: Call center hoppers move from one organization to another in a span of 1 year or less.

Ability to work with other team members.

Applicant should have a Helpdesk / Technical Support background

Someone who understands technical troubleshooting

Example: Active Directory, LAN, Sound Card, Routers, etc.

Someone who has strong logic formulation or thought process.

Example: thinking out loud - How many lightbulbs are there in the Philippines? A good candidate may start from home, street, area, subdivision, district, city, region, major islands, etc (This is needed for simple troubleshooting such as password reset or cannot access account)

High average typing skills = 50 words per minute

Has good critical thinking

Ability to work with a high level of accuracy and very keen to details

Ideal Applicants should have a Helpdesk / Technical Support background

Someone who understands technical troubleshooting

Example: Active Directory, LAN, Sound Card, Routers, etc.

Someone who has strong logic formulation or thought process.

Example: thinking out loud - How many lightbulbs are there in the Philippines? A good candidate may start from home, street, area, subdivision, district, city, region, major islands, etc (This is needed for simple troubleshooting such as password reset or cannot access account)

High average typing skills = 50 words per minute

Has good critical thinking

Ability to work with a high level of accuracy and very keen to details .

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.

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helpdesk empleos en madrid, md

Tier 1 Helpdesk Support (English-Speaking) Remote (Fixed-Term, 6 Months)

TÉCNICO/A HELPDESK

TÉCNICO/A HELPDESK

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Técnico/a de soporte - madrid sede

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28392 - Técnico/a de soporte a usuarios (Windows/Linux)

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IT Desktop Support

ES Helpdesk Technician - Soporte Portugal

28393 - Técnico/a de soporte a usuarios (Windows/Linux)

Administrador/Técnico de Soporte Nivel 3

Técnico/a de Soporte

Técnico/a IT Helpdesk & Sistemas - Entorno Microsoft / Azure

28185- - Técnico/a soporte certificación AEMET

Técnico/a de Soporte Remoto N1

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