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Customer Care & Fashion Advisor (2nd level) (GER) (BCN)

mytheresa.com -
Barcelona, Barcelona provincia

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Detalles del empleo

Cualificaciones

Servicio al cliente
Microsoft Office
E-commerce

Descripción completa del empleo

Barcelona

Clienteling & Customer Care

MID

Customer Care & Fashion Advisor (2nd level) (GER) (BCN)

To support our Customer Care team we are searching for a Customer Care Specialist to be based in our Barcelona office.

WHAT YOU WILL DO

Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
Consistently meet the highest service and KPI standards of the department
Establish and maintain relationships to build a portfolio of relevant customers
Collaborate closely with Payments, Customs, Warehouse and Shipping

WHO YOU ARE

Previous experience in customer service within (luxury) retail or relevant customer-facing roles
Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
Familiarity with customer communication and e-commerce-related technology
Good computer skills, especially MS Office
Conscientiousness when handling customer data
Flexibility, resilience, and the ability to work as part of a team
Native-level proficiency in German (written and spoken); additional languages are a plus

WHAT WE OFFER

Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
Mobile office with up to 20% of your total contracted hours (job and position permitting)
10 days/year of mobile office abroad in EU-countries (job and position permitting)
Language & e-learning courses
Staff discount of up to 30%
Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
Discounted membership for selected sports platforms & gyms
Private health insurance
Access to LinkedIn Learning
Individual support on mental health & well-being
Social Day
Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

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