20 publicaciones de empleo destacadas en customer success manager (¡Están contratando!)

Customer Success Manager International(Remote)
Benchmark IT Solutions —En remoto
- Horas extra
- Teletrabajo
- Habilidades de presentación
- Grado
- Habilidad de conducir
Solicitud rápida
6h
Customer Success Manager
Guesty —En remoto
- Jornada completa
- Teletrabajo
- CRM software
- Español
- Google Suite
Solicitud rápida
Customer Success Manager, Europe
Prosci —Barcelona, Barcelona provincia
- Teletrabajo
- CRM software
- Microsoft Excel
- Salesforce
Solicitud rápida
Customer Service Manager Centro y Portugal
XPO Logistics —Leganés, Madrid provincia
- De 35.000 € a 45.000 € al año
- Servicio al cliente
- Sistemas ERP
- Grado
Solicitud rápida
Junior Customer Success Manager
Tuum —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Marketing
- Inglés
Solicitud rápida
Customer Success Manager
Once For All - Nalanda —Madrid, Madrid provincia
- Trabajo híbrido
- Microsoft Powerpoint
- CRM software
- Español
Customer Success Manager - Quality
Veeva Systems —En remoto
- Jornada completa
- Teletrabajo
- Oficina
- Seguro dental
- Teletrabajo opcional
Customer Success Manager (Temporary contract - maternity leave)
Speexx —Madrid, Madrid provincia
- Horas extra
- Trabajo híbrido
- Español
- Inglés
- Oficina
Solicitud rápida
14d
Customer Success Manager (for US Market, based in LATAM)
Crisalix LABS, SLU —En remoto
- Jornada completa
- Teletrabajo
- Español
- Ventas
- Inglés
Solicitud rápida
4d
(CS) Customer Success Manager
3D Digital Venue —Castellón provincia
- Horas extra
- Español
- Inglés
- Project management
Customer Success Manager Mid-Senior Adoption, Retention & Growth
Zubi Group Impact —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
13d
Senior Customer Success Manager
osapiens —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
Solicitud rápida
Responsable administración y atención cliente
domestiko.com —Madrid, Madrid provincia
- 2.333 € al mes
- Jornada completa
- Servicio al cliente
- Flexibilidad horaria
Digital Customer Success Manager – Scaled CS
Kabilio —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Seguro médico privado
Customer Success Manager
NPAW —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Ventas
- Inglés
Senior Customer Success Manager
Acai Travel —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Español
- Inglés
Office manager / customer services
domestiko.com —Madrid, Madrid provincia
- Servicio al cliente
- Salesforce
- Habilidades organizativas
Customer Success Manager
Relevance AI —Barcelona, Barcelona provincia
- Horas extra
- Trabajo híbrido
- Ventas
1d
Customer Success Manager - German
Mews —Barcelona, Barcelona provincia
- Teletrabajo
- Salesforce
- Inglés
- Hotel
- Teletrabajo opcional
Customer Success Manager – Italian Market
fonio —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
Solicitud rápida
9d

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Customer Success Manager International(Remote)

Benchmark IT Solutions -
En remoto

Solicitud rápida

Detalles del empleo

Jornada completa
Hace 6 horas

Cualificaciones

Habilidades de presentación
Grado
Habilidad de conducir
Recursos humanos
Habilidades organizativas
Gestión de las relaciones
LMS
SaaS
Ciencias empresariales
Gestión de cuentas

Descripción completa del empleo

Position Overview

As a Customer Success Manager (CSM), you will own a portfolio of customer accounts in the EMEA and APAC regions, with primary responsibility for retention, renewal outcomes, and customer growth.

You will work closely with the Global Customer Success team to proactively identify risks, strengthen customer relationships, and drive measurable outcomes. This role is focused on ensuring customers realise value from the platform, remain engaged, and continue to expand their use over time.

The ideal candidate brings prior experience managing customer relationships in a SaaS environment and is comfortable owning renewals, building account plans, and driving adoption and value realisation.

Key Responsibilities

● Own and manage a portfolio of customer accounts, with accountability for retention, renewal, and growth outcomes

● Build relationships across multiple stakeholder levels, including administrators, business leaders, and executive sponsors, acting as trusted advisor

● Partner with customers to understand their business goals and align platform usage to measurable outcomes and success metrics

● Develop and execute account plans focused on retention, risk mitigation, and expansion opportunities

● Proactively identify at-risk accounts and partner with the Customer Success leadership to stabilise and improve outcomes

● Own the renewal process for assigned accounts, including customer engagement, coordination, and execution

● Identify and drive expansion opportunities, including upsell and cross-sell, within existing accounts

● Drive adoption and value realisation by ensuring customers are actively using the platform and achieving their desired outcomes

● Lead customer business reviews focused on adoption trends, business outcomes, success metrics, and future opportunities

● Monitor customer health, usage, and engagement signals to identify risks and opportunities early

● Maintain accurate forecasting for renewals and expansion within assigned accounts

● Partner with Product, Support, and other internal teams to resolve customer issues and improve overall experience

● Serve as a voice of the customer, sharing feedback and insights to inform product and process improvements

● Support change management within customer organisations to drive adoption and long-term success

● Collaborate with Sales and pre-sales teams as needed to support expansion and strategic opportunities

● Ensure all customer interactions and account updates are documented and tracked within internal systems

Skills & Experience

● 2–4 years of experience in Customer Success, Account Management, or a related customer-facing role

● Experience managing a portfolio of customer accounts, including responsibility for retention and renewals

● Strong relationship management skills, with the ability to build trust with customer stakeholders

● Demonstrated ability to identify risks and take action to improve customer outcomes

● Experience driving adoption, engagement, and value realisation within customer accounts

● Basic commercial acumen, with exposure to renewals, pricing conversations, or expansion opportunities

● Strong organisational skills and ability to manage multiple accounts simultaneously

● Clear communication and presentation skills

● Experience working cross-functionally to support customer success

● Experience in SaaS, LMS, or HR tech environments preferred

● Bachelor’s Degree in Business, Technology, Education or a related field preferred

Preferred hiring Countries

● United Kingdom (7am - 3.30pm)

● Italy (8am - 4.30pm)

● Spain (8am - 4.30pm)

● Poland (8am - 4.30pm)

Secondary

● Germany (8am - 4.30pm)

● France (8am - 4.30pm)

Job Type: Full-time

Work Location: Remote

Solicitud rápida

Refina tu búsqueda

customer success manager empleos

Customer Success Manager International(Remote)

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Customer Success Manager, Europe

Customer Service Manager Centro y Portugal

Junior Customer Success Manager

Customer Success Manager

Customer Success Manager - Quality

Customer Success Manager (Temporary contract - maternity leave)

Customer Success Manager (for US Market, based in LATAM)

(CS) Customer Success Manager

Customer Success Manager Mid-Senior Adoption, Retention & Growth

Senior Customer Success Manager

Responsable administración y atención cliente

Digital Customer Success Manager – Scaled CS

Customer Success Manager

Senior Customer Success Manager

Office manager / customer services

Customer Success Manager

Customer Success Manager - German

Customer Success Manager – Italian Market

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