Mandarin Oriental, Barcelona is looking for a Housekeeping Supervisor Trainee to join our Housekeeping Department.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Renowned for legendary service inspired by Asian heritage, the Group offers refined and innovative luxury experiences globally.
Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Passeig de Gràcia, featuring 120 rooms and suites designed by Patricia Urquiola, Michelin-starred dining, spa facilities, and elegant public areas.
About the job
Based at Mandarin Oriental, Barcelona, within the Housekeeping Department, the Housekeeping Supervisor Trainee supports the supervisory team while gaining comprehensive knowledge of housekeeping operations, quality standards, and people management.
This role is designed to prepare the trainee for a future supervisory position within the department.
The Housekeeping Supervisor Trainee reports to the Housekeeping Manager / Assistant Housekeeping Manager.
As Housekeeping Supervisor Trainee, you will be responsible for the following duties:
- Support the supervision of daily housekeeping operations, ensuring guest rooms and public areas meet Mandarin Oriental cleanliness and quality standards.
- Assist in coordinating and monitoring the work of Room Attendants, Public Area Attendants, and other housekeeping colleagues.
- Participate in daily briefings to understand room status, arrivals, VIPs, and special guest requests.
- Learn to inspect guest rooms and public areas, ensuring compliance with brand standards and identifying maintenance or cleanliness issues.
- Support the handling of guest requests and complaints related to housekeeping, ensuring timely resolution and service recovery.
- Become familiar with linen and amenities control, inventories, and stock management.
- Assist in monitoring cleaning supplies, equipment usage, and housekeeping inventories.
- Learn housekeeping procedures, standards, and health & safety regulations, including proper use of cleaning products and tools.
- Collaborate closely with Front Office, Engineering, and Guest Experience teams to ensure seamless operations.
- Gain exposure to scheduling, attendance control, and basic administrative tasks within the department.
- Support the onboarding and basic training of new housekeeping colleagues when required.
- Promote a positive working environment through professional communication, teamwork, and respect.
- Understand and support sustainability initiatives and environmentally responsible housekeeping practices.
As Housekeeping Supervisor Trainee, we expect from you:
- Strong interest in housekeeping operations and people management within luxury hospitality.
- High attention to detail and strong organizational skills.
- Ability to lead by example with a professional and service-oriented attitude.
- Willingness to learn supervisory responsibilities and operational procedures.
- Ability to work efficiently in a fast-paced environment.
- Good communication skills and team spirit.
- Flexibility to work shifts, including weekends and holidays.
- Fluency in English; Spanish and additional languages are an asset.
Our commitment to you
Learning & Development
Your success is our success. We provide hands-on training and development to help you grow into a supervisory role.
MOstay
Enjoy complimentary nights and attractive colleague rates across Mandarin Oriental properties worldwide.
Health & Colleague Wellness
Your wellbeing matters. We offer access to wellness initiatives and colleague benefits.
Mandarin Oriental is an equal opportunity employer. We value diversity and are committed to creating an inclusive, respectful, and professional working environment for all colleagues.
