20 publicaciones de empleo destacadas de contact center engineer en madrid, md (¡Están contratando!)

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Informática
- Grado
- APIs
SOC Specialist (m/f/d)
Liebherr IT Shared Service Centre Ibérica, S.L. —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Inglés
SAP Service Consultant (m/f/d)
Liebherr IT Shared Service Centre Ibérica, S.L. —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Servicio al cliente
- Inglés
Financial Markets DevOps Engineer
ING Bank —Madrid, Madrid provincia
- Oracle
- DevOps
- Inglés
- Seguro de vida
- Plan de pensiones
Workplace Services Manager
SGS —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Inglés
Solicitud rápida
Application Engineer - Collision Repair & Digital (m/f/*)
3M —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Inglés
Configuration Engineer (m/f/d)
RHEINMETALL —Madrid, Madrid provincia
- Inglés
- Microsoft Office
- Project management
GRC Compliance Specialist
Happyrobot Inc. —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Inglés
- AWS
Senior Cybersecurity Engineer - Ethical Hacking (Reverse Engineering, Antibot)
NielsenIQ —Madrid, Madrid provincia
- De 46.000 € a 70.000 € al año
- Jornada completa
- JavaScript
- Scripting
- Python
Solicitud rápida
Site Manager
Schneider Electric —San Sebastián de los Reyes, Madrid provincia
- Jornada completa
- Español
- Inglés
- Hotel
- Días de asuntos propios
- Teletrabajo opcional
Cx Area Manager ESP, ACx
Amazon Data Services Spain, S.L. —Madrid, Madrid provincia
- Jornada completa
- AWS
- Project management
- Grado
9d
Datacenter Project Construction Manager
Drees & Sommer SE —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Project management
- Programa de recomendación
Cybersecurity Engineer - Ethical Hacking (CTF, Reverse Engineering, Antibot)
NielsenIQ —Madrid, Madrid provincia
- De 38.400 € a 55.000 € al año
- Jornada completa
- Teletrabajo
- JavaScript
- Scripting
- Python
Solicitud rápida
Development Engineer
Georg Fischer —Getafe, Madrid provincia
- Jornada completa
- Inglés
- Oficina
- Máster
3d
Oracle DevOps Engineer (DBaaS)
ING Bank —Madrid, Madrid provincia
- Azure
- Oracle
- DevOps
- Seguro de vida
- Plan de pensiones
Datacenter Networks Squad (Palo Alto)
ING Bank —Madrid, Madrid provincia
- Azure
- Informática
- DevOps
- Seguro de vida
- Plan de pensiones
ML Engineer
NielsenIQ —Madrid, Madrid provincia
- De 38.400 € a 54.700 € al año
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Inglés
Solicitud rápida
RFE Airframe Customer Services Static Stress Engineer
Airbus Operations SL —Getafe, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
Sr. Pre-Construction Manager, EMEA Pre-Construction
Amazon Data Services Spain, S.L. —Madrid, Madrid provincia
- Jornada completa
- Español
- AWS
- Project management
Manager, Software Localization Engineering
SAS —Madrid, Madrid provincia
- Trabajo híbrido
- Informática
- Máster
- Grado

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Las Rozas de Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Informática
IVR
Grado
APIs
Cloud
Inteligencia artificial

Descripción completa del empleo

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

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contact center engineer empleos en madrid, md

Solutions Architect – Contact Center (Cloud & AI)

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Application Engineer - Collision Repair & Digital (m/f/*)

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Site Manager

Cx Area Manager ESP, ACx

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Cybersecurity Engineer - Ethical Hacking (CTF, Reverse Engineering, Antibot)

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Datacenter Networks Squad (Palo Alto)

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Quiero recibir la alerta de empleo más reciente de contact center engineer en madrid, md

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