20 publicaciones de empleo destacadas de helpdesk en comunidad de madrid (¡Están contratando!)

Service Desk Administrator
Retail-FCL —Madrid, Madrid provincia
- Desde 17.100 € al mes
- Jornada completa
- Machine learning
Solicitud rápida
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CAS TRAINING —Madrid, Madrid provincia
- De 24.000 € a 27.000 € al año
- Trabajo híbrido
- AWS
9d
Técnico N1 Soporte IT (Temporal)
Ahorramas —Velilla de San Antonio, Madrid provincia
- Jornada completa
- Oracle
- Inglés
- Linux
- Oportunidades de crecimiento y desarrollo profesional
Facilities Coordinator
JLL —Madrid, Madrid provincia
- Inglés
- Microsoft Office
ES Helpdesk Technician - Soporte Portugal
Henry Schein Portugal, Unipessoal, LDA —Madrid, Madrid provincia
- Jornada completa
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
Tier 1 Helpdesk Support (English-Speaking) Remote (Fixed-Term, 6 Months)
IQVIA —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
9d
Técnico/a Electrónico/a de Soporte
NOVOMATIC SPAIN —Alcalá de Henares, Madrid provincia
- Servicio al cliente
- Mantenimiento
- Habilidades organizativas
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
28398 - Técnico/a de soporte
INECO —Madrid, Madrid provincia
- Formación continua
Técnico de sistemas
WIS —Madrid, Madrid provincia
- De 20.000 € a 24.000 € al año
- Jornada completa
- Sistema operativo Windows
- SharePoint
Solicitud rápida
28185- - Técnico/a soporte certificación AEMET
INECO —Madrid, Madrid provincia
- Inglés
- Máster
- Formación continua
Soporte helpdesk CAU 24*7 con discapacidad
Quental Technologies —Madrid, Madrid provincia
- Servicio al cliente
- Sistema operativo Windows
Técnico de Soporte IT y Ciberseguridad
Arsem Servicios Energéticos —Madrid, Madrid provincia
- Media jornada
- Microsoft Excel
- Bases de datos
- Desarrollo de software
19h
Técnico de Soporte
Grupo Moraval —Madrid, Madrid provincia
- Jornada completa
- Mantenimiento
- Sistema operativo Windows
- Microsoft Office
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
28393 - Técnico/a de soporte a usuarios (Windows/Linux)
INECO —Madrid, Madrid provincia
- Informática
- Linux
- Formación continua
Asistente de soporte técnico y logística
domestiko.com —Alcobendas, Madrid provincia
- De lunes a viernes
- Microsoft Word
- Español
- Microsoft Excel
Técnico/a de Soporte, Madrid
Baoss —Madrid, Madrid provincia
- Teletrabajo
- Oracle
- Inglés
- Java
IT Desktop Support
Axiom Technologies —Madrid, Madrid provincia
- Media jornada
- Informática
- Sistema operativo Windows
- Microsoft Office
Tecnico Junior de Soporte Empaquetado. Servicios técnicos.
Lilly —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Grado
- Habilidades de comunicación
8d
Soporte Técnico-Administrativo en materia de igualdad
Grupo Atisa —Madrid, Madrid provincia
- Trabajo híbrido
- Microsoft Excel
- Oficina
- Microsoft Office
- Formación continua
- Teletrabajo opcional
Soporte helpdesk CAU 24*7 Discapacidad, presencial
Quental —Madrid, Madrid provincia
- 16.000 € al año
- Servicio al cliente
- Sistema operativo Windows

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Service Desk Administrator

Retail-FCL -
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Contrato indefinido | Jornada completa
Desde 17.100 € al mes

Cualificaciones

Machine learning

Descripción completa del empleo

Service Desk Administrator

We specialise in retail banking and particularly optimisation of ATM networks and their associated systems.

Our mission is to apply our extensive knowledge combined with latest technology such as Robotic

Process Automation, AI and Machine Learning to deliver benefit to our customers.

We manage transactions at automated devices, be that cash dispensers, deposit solutions or recycling ATMs, we see these devices morphing into kiosks as other transactions replace cash.

Without any affiliations to other organisations we are able to bring a clear, independent and original thinking analysis to projects.

We have been established since 2012 and are PCI compliant and also a Carbon Neutral business. We are also proud to have been awarded the Queen’s Award for Enterprise: International trade in 2022.

Working Hours: Monday, Tuesday, Wednesday, Thursday and Friday - 9am – 5.30pm.

Location: This is an office base role.

The purpose of the role is to ensure the business monitor and manage the smooth running of the ATM network in Spain. Provide efficient and accurate reporting. To maintain high levels of professionalism to our Customers and Clients.

Key accountabilities

Reporting

Accurate analysis and submission of client settlement reports.
Ensure the accurate completion of the balance and replenishment reports for each client.
Ensure all monthly client reports are completed to the required standard and are submitted before their deadline.

ATM Updates

Provide regular and accurate updates to clients via email and telephone in relation to ATM status and activity.

ATM Monitoring

Proactively monitor all client ATMs using the necessary monitoring applications and react to any issues that may arise.
Proactively monitor all client’s routers and react should any issues arise.
All faults that are unable to be resolved remotely should be brought to the attention of the manager/supervisor.

Invoicing

Complete and check supplier invoicing, with any issues raised to the client or the supplier.

Engineers and Suppliers

All engineering calls are to be raised promptly and efficiently and pro-actively managed to the point of resolution in line with the agreed SLA, and through escalation if required.
Liaise with all client’s suppliers in a clear and concise manner.

Client / Customer Queries

Receive and respond to incoming client queries and drive these issues to the point of resolution.
Receive incoming telephone calls from customers in a positive and professional manner.
Ensure that all customer queries are dealt with fairly and all responses are clear and accurate.

Escalations

When issues are not resolved, follow the escalation process at all times.

ATM Installations

Co-ordinate with the technical department regarding new ATM installs & ATM removals.
Ensure all new ATMs are added to the relevant insurance document & any ATMs that are being de-commissioned are removed.

Disputes

Ensure all card scheme disputes are dealt with promptly and with precise care.

Databases

Keep all records & databases up to date with any amendments.

Other Responsibilities

Completion of bespoke reports/tasks as requested by either a client or Senior Manager.
Full and interactive participation for all weekly helpdesk training activities.
Daily updating of the ‘Replenishments Due’ document to check replenishment status and that it has been completed successfully.

Job Types: Full-time, Permanent

Pay: From 17,100.00€ per month

Work Location: In person

Solicitud rápida

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Quiero recibir la alerta de empleo más reciente de helpdesk en comunidad de madrid

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