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Position: Account Manager

Location: Málaga, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Utilize CRM tools to contact and qualify accounts, generating new opportunities
Consistently meet daily, weekly, and monthly KPIs for activity and performance
Maintain accurate and up-to-date records in the CRM system
Ensure regular communication with assigned accounts to maintain strong relationships and drive business
Participate in targeted sales activities such as call storms, industry-focused campaigns, and hotel-specific initiatives
Qualify and follow up on all opportunities related to meetings, events, and group accommodations
Adopt an upselling approach during client interactions to maximize revenue and add value to the client experience
Provide chain-wide discounts based on client needs and follow up to ensure usage of these offers
Offer alternative solutions when preferred hotels are unavailable
Assist with both business travel inquiries and individual requests when needed
Work on external lead lists and other platforms as required by the business.

REQUIREMENTS:

Native/fluent in Danish, both oral and written. Fluent in English (at least B2 level)
Excellent organizational and communication skills
Positive attitude and a proactive approach to work
Proficiency in using office software programs such as Word, Excel, Outlook, and PowerPoint
Experience in sales, with a proven track record
Background in hospitality is an advantage, though not mandatory
Familiarity with CRM systems is beneficial but not required.

BENEFITS: