20 publicaciones de empleo destacadas de customer service representative en comunidad de madrid (¡Están contratando!)

Head of Assistance Operations
International SOS —Madrid, Madrid provincia
- Español
- Inglés
Field Service Engineer
Gyptech —Madrid, Madrid provincia
- Inglés
- Oficina
- Microsoft Office
Solicitud rápida
Compliance Assistant - GFCSU
American Express —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Grado
- Seguro dental
- Seguro oftalmológico
3h
Technical Sales Support Representative (Inside Sales) for qPCR
Thermo Fisher Scientific —Alcobendas, Madrid provincia
- Jornada completa
- CRM software
- Ventas
- Salesforce
HR Business Partner
Eurovision Services —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- Gestión de conflictos
- Recursos humanos
- Plan de pensiones
9d
Product Director, Spanish Product
Oxford University Press Pakistan —San Fernando de Henares, Madrid provincia
- Trabajo híbrido
- Español
- Inglés
19h
Field Sales Representative
Arrow Electronics, Inc. —Alcobendas, Madrid provincia
- Jornada completa
- Español
- Ventas
- Inglés
HR Specialist - Interim
Europcar —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Recursos humanos
- Reclutamiento
8d
Franchise Administator
Legends Global (Europe) —Madrid, Madrid provincia
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Teletrabajo opcional
- Plan de pensiones
Solicitud rápida
10d
Business Development Representative MENATI - 26223
Enverus —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Ciencias empresariales
1d
Junior Technical Sales Representative - Food & Feed Solutions (f/m/x)
Anton Paar Spain S.L. —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Inglés
Solicitud rápida
10d
Automation Technician- Service
Enerpac Tool Group Corp —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Grado
1d
Field Sales Representative (Microsoft)
Arrow Electronics, Inc. —Alcobendas, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
Program Manager PSD
Hewlett Packard Enterprise —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- PMP
- Inglés
- Máster
Account Manager, Urology (based in Madrid)
Boston Scientific —Madrid, Madrid provincia
- Ventas
- Hospital
- Inglés
10d
Automation Technician- Service
Enerpac Tool Group Corporation —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Grado
9d
Head Supply Chain Iberia
Sandoz —Madrid, Madrid provincia
- Jornada completa
- Español
- Hospital
- Inglés
7d
Rear Fuselage Aerostructures Strategic Buyer (Temp Agency)
Airbus Operations SL —Getafe, Madrid provincia
- Jornada completa
- Inglés
- Project management
2d
Business Partner APX
Westinghouse Electric Company —San Sebastián de los Reyes, Madrid provincia
- Trabajo híbrido
- Informática
- Grado
- Seguro dental
- Seguro oftalmológico
Product Security Officer
AXA —Madrid, Madrid provincia
- Inglés
- Máster
- Project management

Quiero recibir la alerta de empleo más reciente de customer service representative en comunidad de madrid

Al iniciar sesión en tu cuenta, aceptas las Condiciones del servicio de SimplyHired, nuestra Política sobre cookies y nuestra Política de privacidad.

Head of Assistance Operations

International SOS -
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Cualificaciones

Español
Inglés

Descripción completa del empleo

About the role

We are looking for an experienced Head of Assistance Operations to join our team in Madrid. The Head of Assistance Operations will be the most senior leader and representative of our operations in the country while ensuring that compliance site-specific requirements are met and local Int.SOS employees voices are heard within the organization.

This is an excellent opportunity for a professional with 10-15 yrs experience in a senior leadership role in Assistance Operations, with previous experience working with budgets in complex matrix environments and highly skilled at developing relationships and securing that company’s values and guidelines are represented and followed.

Key Responsibilities

Provide overall leadership and supervision of the Madrid site and act as the final decision authority at a local level
Ensure that the site has the right policies, procedures and practices, and that these comply with local legislation and with Group policies (being also Responsible for the site’s Business Continuity and Crisis Management Plans)
Ensure that behaviours and ways of working on the Madrid platform consistently reflect Assistance Centre standards, with strong focus on customer experience, service reactivity, teamwork and operational discipline
Organize the operational environment to secure smooth service delivery by planning both Operational and Medical teams
Guarantee that the Madrid Assistance Centre is productive, efficient and cost effective in its operations
Own the departmental performance for the Madrid platform providing timely analysis of agreed KPIs, business trends, project impacts and risks, and suggest corrective or improvement actions when needed
Act as the subject matter expert on the Madrid platform within the region, providing input to regional decision making and explaining local constraints, opportunities and specificities
Provide administrative oversight of the Madrid Assistance Centre along with relevant stakeholders (HR, IT, etc)
Attend and represent the Madrid Assistance Centre in internal and external meetings
Contribute to regional development initiatives and strategic projects within SEAR, maintain constructive engagement with Sales team across the region and align with other Int.SOS business lines acting in the Iberia market.

About you

10 to 15 years of experience in service companies and in environments similar to our business
Strong, demonstrable ability to plan, organize, and lead multidisciplinary operational teams
Proven experience with P&L ownership and financial accountability
Accustomed to working within strict guidelines and procedures, with a strong focus on compliance and risk management
Solid business acumen with the ability to balance operational excellence and strategic objectives
Strong customer‑experience orientation, ensuring service quality and client satisfaction
Ability to effectively navigate complex, matrixed organizations
Excellent influencing, stakeholder management, and communication skills
Strong relationship‑building capabilities and a collaborative team‑player mindset
Mandatory English and Spanish proficiency

Additional information

Start date: as soon as possible
Remote work (1 to 2 days maximum) depending on site conditions

#EUROPE

Solicitar ahora

Refina tu búsqueda

customer service representative empleos en comunidad de madrid

Head of Assistance Operations

Field Service Engineer

Compliance Assistant - GFCSU

Technical Sales Support Representative (Inside Sales) for qPCR

HR Business Partner

Product Director, Spanish Product

Field Sales Representative

HR Specialist - Interim

Franchise Administator

Business Development Representative MENATI - 26223

Junior Technical Sales Representative - Food & Feed Solutions (f/m/x)

Automation Technician- Service

Field Sales Representative (Microsoft)

Program Manager PSD

Account Manager, Urology (based in Madrid)

Automation Technician- Service

Head Supply Chain Iberia

Rear Fuselage Aerostructures Strategic Buyer (Temp Agency)

Business Partner APX

Product Security Officer

Quiero recibir la alerta de empleo más reciente de customer service representative en comunidad de madrid

Related Searches

About the role

Key Responsibilities

About you

Additional information

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión