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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Technical Architect (Life Sciences & Health Cloud)
We are seeking a hands-on Salesforce Technical Architect to reinforce our Pharma and Life Science Cloud services . This isn't a slide-deck role — you'll be in the trenches with our most strategic customers, writing Apex, building flows, and leading architectural decisions that actually ship. Whether you're deep in implementation or advising a CTO on Life Sciences platform strategy, you're equally at home in both worlds.
You'll join our Professional Services team as a technical leader for our complex enterprise accounts across the region — owning technical outcomes from discovery through delivery, ensuring every solution is built on Salesforce Well-Architected principles.
What You'll Do
Build & Deliver
- Design and code high-quality Salesforce solutions — Apex, LWC, Flow, integrations — not just review them
- Lead end-to-end delivery of complex, multi-cloud implementations including Sales Cloud, Service Cloud, Agentforce, and Data Cloud
- Own Proof of Concepts (POCs) hands-on, from architecture to working demo
- Review key solution artefacts and drive technical quality across the engagement
Lead & Advise
- Act as the lead architect on engagements — setting direction, aligning the team, and making the hard calls
- Advise customers at all levels — from developers to CTOs — on platform architecture, best practices, and Salesforce roadmap
- Run technical discovery workshops and translate business needs into scalable solution designs
- Guide customers through Agentforce adoption and agentic AI strategy
Enable & Grow
- Mentor teammates and customer teams on Salesforce platform and delivery best practices
- Contribute reusable assets, playbooks, and accelerators back to the team
- Support pre-sales when needed — you know how to win the room technically
What We're Looking For
Must-haves:
- Fluent in both Spanish and English
- 5+ years of hands-on Salesforce architecture and implementation experience — in consulting, professional services, or a fast-moving customer environment
- Real coding experience: Apex, LWC, REST/SOAP integrations — not just configuration
- Proven track record leading technical delivery on complex Salesforce projects
- Comfortable owning both the whiteboard and the keyboard
- Strong communicator — you can explain a complex architecture to a developer and a CFO in the same day
- Salesforce Certified Administrator and at least one of: Platform App Builder, Platform Developer I, or Sales/Service Cloud Consultant
- Deep hands-on experience with Veeva CRM (Commercial Cloud) — including data model, territory alignment, HCP/HCO hierarchy, cycle plans, sample management, and eDetailing
- Working knowledge of the broader Veeva ecosystem: Vault CRM, Vault PromoMats, OpenData/Network
- Experience with IQVIA OneKey or equivalent HCP/HCO master data management in regulated markets
- Strong understanding of pharma field force operations, MLR compliance, and GxP constraints
Nice to have:
- Salesforce certifications: Application Architect, System Architect, Agentforce Specialist, or equivalent
- Experience with public cloud platforms (AWS, Azure, GCP) and enterprise integration patterns
- Understanding of AI and Agentic standards (MCP, A2A)
- Deep expertise in one or more core Salesforce clouds (Service, Sales, Platform)
- Experience with Agentforce and/or Data Cloud
- Familiarity with Salesforce Life Sciences Cloud functional scope — Sales Engagement, Medical Engagement, eDetailing, Sample Disbursement, KAM, Remote Engagement, and Agentforce integration on LSC Mobile
- Familiarity with IQVIA OCE as a CRM platform
- Experience with SAP integration in pharma commercial contexts
- Additional European language is a plus
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
