Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
The Senior Business Analyst will join the Implementation Excellence team to drive operational effectiveness, process maturity, and execution discipline across implementation-related initiatives. This role is responsible for analyzing business processes, identifying improvement opportunities, and translating operational needs into actionable requirements.
The position partners closely with cross-functional teams—including Product, IT, Operations, Sales, and Service Management—to deliver scalable, sustainable, and measurable solutions. This role requires strong analytical capabilities, structured problem-solving skills, and the ability to operate effectively in a complex, matrixed environment.
- Lead business analysis activities, including process mapping, requirements gathering, gap analysis, impact assessment, and solution definition
- Analyze current-state processes to identify inefficiencies, risks, control gaps, and improvement opportunities; design practical future-state solutions
- Partner with cross-functional teams to translate business needs into clear, structured, and actionable requirements
- Represent Implementation Excellence in product squads, ensuring implementation considerations are embedded across design, development, testing, and launch readiness
- Participate in agile ceremonies and product discussions, identifying risks, dependencies, and operational impacts
- Collaborate with product and technology teams to reduce post-launch issues, rework, and operational friction
- Create and maintain documentation including business requirements, process flows, user stories, acceptance criteria, business rules, and test scenarios
- Support initiatives focused on standardization, automation, governance, productivity, customer experience, and scalability
- Facilitate workshops, stakeholder interviews, and alignment sessions across the organization
- Develop business cases, dashboards, and executive-level presentations to support data-driven decision-making
- Collaborate with project managers, product owners, developers, and operational teams to ensure successful delivery and adoption
- Support change management activities, including communication, training materials, readiness assessments, and post-implementation feedback
- Track progress, risks, dependencies, and business outcomes, ensuring alignment with strategic priorities
- Promote a culture of continuous improvement, operational discipline, and accountability
- Bachelor’s degree in Business Administration, Information Technology, Engineering, Operations, or a related field
- 5+ years of experience as a Business Analyst, Process Analyst, Operations Analyst, Project Analyst, Product Analyst, or similar role in complex environments
- Strong experience in business process analysis, requirements management, stakeholder engagement, and operational improvement
- Knowledge of Lean, Six Sigma, BPM, Agile practices, and continuous improvement methodologies
- Proven ability to collaborate with and influence cross-functional stakeholders without direct authority
- Experience supporting product launches, implementation readiness, or process transformation initiatives
- Strong analytical skills with the ability to interpret data, identify patterns, and translate insights into recommendations
- Experience creating structured documentation such as business requirements, process flows, user stories, and executive presentations
- Experience with tools such as Jira, Confluence, Lucidchart, Power BI, ServiceNow, or similar platforms
- Strong written and verbal communication skills in English
- Ability to manage multiple priorities in a fast-paced, matrixed environment
- Experience in implementation, service delivery, customer onboarding, or transformation programs
- Experience working within agile product squads or cross-functional teams
- Exposure to automation
- Madrid Office: Calle Valgrande 6, Alcobendas, 28108, Madrid, Spain
- Hybrid work model: This position follows a hybrid model, requiring a minimum of two days per week in the office.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
