20 publicaciones de empleo destacadas de internal communications executive en catalunya (¡Están contratando!)

Technical Executive – SP Market
AXA —Barcelona, Barcelona provincia
- De lunes a viernes
- Español
- Inglés
- Liderazgo
13h
Contractual Service Delivery PMO
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Project management
- Desarrollo de software
- Parking gratuito
- Seguro de vida
13d
Account Executive - EMEA (SaaS)
G MASS —Barcelona, Barcelona provincia
- De 50.000 € a 70.000 € al año
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
Solicitud rápida
Executive Assistant
Noatum HOLDINGS —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
7d
Senior Account Manager – Corporate Communications
Edelman —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Ventas
- Inglés
Chief of Staff, Associate Director’s Office
Barcelona Supercomputing Center (BSC) —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Grado
1d
Senior External Communication Specialist
Fluidra North America —Sant Cugat del Vallès, Barcelona provincia
- Español
- Inglés
Business Partner Corporate Marketing & Communications - Temporary
IESE Business School —Barcelona, Barcelona provincia
- CRM software
- Español
- Marketing
14d
Client Success Manager - GBS
Gartner —Barcelona, Barcelona provincia
- Jornada completa
- Servicio al cliente
- Grado
Integration Analyst
Duetto Research —Barcelona, Barcelona provincia
- Teletrabajo
- Hotel
Solicitud rápida
Internal Audit Director
Zimmer Biomet —Cornellà de Llobregat, Barcelona provincia
- Jornada completa
- Máster
- Grado
- Contabilidad
Strategy Associate
Innovamat —Sant Cugat del Vallès, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
Solicitud rápida
Agile Coach – (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Inglés
- Oficina
- Gestión de conflictos
Executive Assistant Zurich Duo
Zurich Insurance —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
Recruitment Marketing Lead – Global Employer Brand
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Reclutamiento
- Marketing
Cybersecurity Officer
Grupo Ferrer Internacional —Barcelona, Barcelona provincia
- Español
- Inglés
Customer Success Executive
Darwin AI —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Inglés
- Vacaciones pagadas
Solicitud rápida
Customer Service Executive
EBikers —Barcelona, Barcelona provincia
- Media jornada
- Español
- Servicio al cliente
- Inglés
Solicitud rápida
14d
Head of Service Governance Strategy (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Máster
- Administración y dirección de empresas
- Ciencias empresariales
- Plan de pensiones
Management Consultant (f/m/d) - Strategy for Siemens Advanta
Siemens —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Doctorado
- Inglés

Quiero recibir la alerta de empleo más reciente de internal communications executive en catalunya

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Technical Executive – SP Market

AXA -
Barcelona, Barcelona provincia

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Detalles del empleo

Contrato indefinido
Hace 13 horas

Cualificaciones

Francés
Español
Inglés
Liderazgo
Gestión del tiempo

Descripción completa del empleo

Job Description:

We are looking for a "Technical Executive" to join our team at AXA Partners. This is a key role that bridges technical expertise with team development, providing expert support and instruction to our Agents while managing excellence.

What you’ll be doing:

Conduct 1-to-1 technical and informative sessions with Agents as needed
Review daily team KPIs and SLAs, reporting to Team Leader and Operations Manager
Conduct complaint analysis and root cause analysis
Participate in and propose process improvement implementations
Participate in crisis cells when necessary
Participate in client audits and workshops at their level
Manage agenda control: daily organization, volume control, categorization, assignment, and prioritization
Monitor Agents' telephony performance and provide corrective feedback
Actively manage case escalations and complex cases, delivering quality solutions within appropriate timeframes
Control EOD, LLN, and Recovery activities, monitoring cases and advising Agents
Monitor Red Flag notifications and updates
Transfer policy knowledge to the Agents team, ensuring compliance
Support process and improvement implementations
Provide technical support and coaching while promoting quality standards
Maintain continuous contact with Team Leader and Operations Manager
Action complaints by providing case summaries and reviews to the Complaints team

What you’ll bring:

Required Experience:

Minimum 2 years of experience in claims processing, preferably with policies
Minimum 3 years of knowledge in Travel claims activity (AEV)
Deep knowledge of Travel processes and policies

Languages:

Spanish: Professional level (required)
English: Professional level (required)
French: Desirable (a plus)

Technical Skills:

Excellent technical skills and knowledge of complex cases (EODs, LLNs, Red Flags)
Proficiency with case management systems and tools
Meticulous attention to detail and consistent focus on quality and accuracy
Excellent organizational and time management skills

Soft Skills:

Communication: Ability to communicate clearly, both verbally and in writing, including in stressful and frustrating situations
Manage multiple tasks simultaneously
Proactivity: Initiative in continuous improvement
Receptiveness to Feedback: Openness to constructive criticism and willingness to improve
Coaching: Strong coaching skills and passion for empowering Agents to make autonomous decisions
Professional Ethics: Alignment with AXA's corporate culture and values

Leadership Competencies:

Strategic Vision: Understands the impact of their work on business priorities and acts accordingly
Customer Focus: Delivers service to internal/external customers in a reliable and attentive manner
Change Leadership: Demonstrates willingness to implement changes that add value
Results Orientation: Ensures timely, high-quality deliverables
Building Capability: Drives own personal development
Team Leadership: Contributes to the team's high performance standards

**SCHEDULE: Monday-Friday from (13h-21h) Flexible**

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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Refina tu búsqueda

internal communications executive empleos en catalunya

Technical Executive – SP Market

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Management Consultant (f/m/d) - Strategy for Siemens Advanta

Quiero recibir la alerta de empleo más reciente de internal communications executive en catalunya

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