20 publicaciones de empleo destacadas de technical support agent en catalunya (¡Están contratando!)

Technical Executive – SP Market
AXA —Barcelona, Barcelona provincia
- De lunes a viernes
- Español
- Inglés
- Liderazgo
1d
Infrastructure & Endpoint Protection Security Engineer
Novartis —Barcelona, Barcelona provincia
- Jornada completa
- Scripting
- IT
- Python
CTO & Co-Founder - Agentic AI (LegalTech)
Antai Ventures —Barcelona, Barcelona provincia
- Jornada completa
- DevOps
- Máster
- Inteligencia artificial
AI Voicebot Adoption Expert
ISB Santander Global Technology and Operations, S.L. —Santa Bàrbara, Tarragona provincia
- Jornada completa
- Inglés
- Máster
- Desarrollo de software
- Abono gimnasio
- Seguro de vida
Content Growth Lead
OnTheGoSystems —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Inteligencia artificial
- Marketing
- HTML
Solicitud rápida
4d
Senior Back Office Agent
Indie Campers —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Ventas
- Servicio al cliente
- Inglés
Solicitud rápida
11d
Line Manager
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Español
- Salesforce
- Inglés
PV Project Engineer
Global Factor International Consulting, S.L. —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- Microsoft Word
- Español
Solicitud rápida
6h
CTO & Co-Founder - Proptech
Antai Ventures —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
CPO & Co-Founder - Proptech
Antai Ventures —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
Training Specialist (Amadeus)
Exoticca —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Salesforce
- Inglés
Solicitud rápida
1d
Internship - Research Intern (Agentic Learning, Memory & Neurosymbolic Reasoning)
Axiomatic_AI —Castelldefels, Barcelona provincia
- Jornada completa
- Doctorado
- Informática
- Investigación
CX Enablement Manager
Factorial —Barcelona, Barcelona provincia
- De 45.000 € a 55.000 € al año
- Trabajo híbrido
- Project management
- Liderazgo
Solicitud rápida
Senior Supply Planning Manager
Ecolab Inc. —Barcelona, Barcelona provincia
- Jornada completa
- Sistemas ERP
- Máster
- Grado
Senior AdTech
Softonic —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- JavaScript
- Teletrabajo opcional
Solicitud rápida
R&D Business Tools Operations Specialist I
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Google Suite
- Inglés
- Grado
11d
Business Analyst Intern, Trade-In
Back Market —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- SQL
Junior AI Engineer - Agentic Workflows
Zurich Insurance —Barcelona, Barcelona provincia
- Horas extra
- Español
- Azure
- Inglés
3d
Onboarding Consultant - AI Suite
Cloudtalk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Inteligencia artificial
- Vacaciones pagadas
Solicitud rápida
Data Scientist
Sanofi —Barcelona, Barcelona provincia
- Azure
- Informática
- Inglés

Quiero recibir la alerta de empleo más reciente de technical support agent en catalunya

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Technical Executive – SP Market

AXA -
Barcelona, Barcelona provincia

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Detalles del empleo

Contrato indefinido
Hace 1 día

Cualificaciones

Francés
Español
Inglés
Liderazgo
Gestión del tiempo

Descripción completa del empleo

Job Description:

We are looking for a "Technical Executive" to join our team in Travel at AXA Partners. This is a key role that bridges technical expertise with team development, providing expert support and instruction to our Agents while managing excellence.

What you’ll be doing:

Conduct 1-to-1 technical and informative sessions with Agents as needed
Review daily team KPIs and SLAs, reporting to Team Leader and Operations Manager
Conduct complaint analysis and root cause analysis
Participate in and propose process improvement implementations
Participate in crisis cells when necessary
Participate in client audits and workshops at their level
Manage agenda control: daily organization, volume control, categorization, assignment, and prioritization
Monitor Agents' telephony performance and provide corrective feedback
Actively manage case escalations and complex cases, delivering quality solutions within appropriate timeframes
Control EOD, LLN, and Recovery activities, monitoring cases and advising Agents
Monitor Red Flag notifications and updates
Transfer policy knowledge to the Agents team, ensuring compliance
Support process and improvement implementations
Provide technical support and coaching while promoting quality standards
Maintain continuous contact with Team Leader and Operations Manager
Action complaints by providing case summaries and reviews to the Complaints team

What you’ll bring:

Required Experience:

Minimum 2 years of experience in claims processing, preferably with policies
Minimum 3 years of knowledge in Travel claims activity (AEV)
Deep knowledge of Travel processes and policies

Languages:

Spanish: Professional level (required)
English: Professional level (required)
French: Desirable (a plus)

Technical Skills:

Excellent technical skills and knowledge of complex cases (EODs, LLNs, Red Flags)
Proficiency with case management systems and tools
Meticulous attention to detail and consistent focus on quality and accuracy
Excellent organizational and time management skills

Soft Skills:

Communication: Ability to communicate clearly, both verbally and in writing, including in stressful and frustrating situations
Manage multiple tasks simultaneously
Proactivity: Initiative in continuous improvement
Receptiveness to Feedback: Openness to constructive criticism and willingness to improve
Coaching: Strong coaching skills and passion for empowering Agents to make autonomous decisions
Professional Ethics: Alignment with AXA's corporate culture and values

Leadership Competencies:

Strategic Vision: Understands the impact of their work on business priorities and acts accordingly
Customer Focus: Delivers service to internal/external customers in a reliable and attentive manner
Change Leadership: Demonstrates willingness to implement changes that add value
Results Orientation: Ensures timely, high-quality deliverables
Building Capability: Drives own personal development
Team Leadership: Contributes to the team's high performance standards

**SCHEDULE: Monday-Friday from (13h-21h) Flexible**

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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Quiero recibir la alerta de empleo más reciente de technical support agent en catalunya

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