20 publicaciones de empleo destacadas de desk support en catalunya (¡Están contratando!)

Sr Technical Support Engineer
Ingram Micro —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Azure
- Inglés
- Bachillerato
6d
Sr Technical Support Engineer (VTS)
Ingram Micro —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Azure
- Inglés
- Bachillerato
6d
Senior Manager of End Used Experience
Tripledot Studios —Barcelona, Barcelona provincia
- Español
- Inglés
- Oficina
- Teletrabajo opcional
Help Desk Agent - Leasing company - German market
Bosch Group —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Teletrabajo
- Servicio al cliente
- Inglés
- Microsoft Office
- Teletrabajo opcional
Solicitud rápida
12d
IT Support Specialist
Freightos —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Oficina
Solicitud rápida
3d
Automation Support Group Coordinator
Dow Jones —Barcelona, Barcelona provincia
- SQL
- Desarrollo de software
- Liderazgo
- Programa de recomendación
5d
Risk Management Support (f/m/x)
Deutsche Bank —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
- Plan de pensiones
Talent Partner - In-house Recruiter (High-Growth E-commerce Group- Barcelona based)
EnnovationHUB —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Reclutamiento
- Habilidades de comunicación
Solicitud rápida
Deal Desk Manager
Teradata —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Ventas
Solicitud rápida
2d
IT ServiceDesk Specialist
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Sistema operativo Windows
- IT
- Teletrabajo opcional
- Abono gimnasio
12d
Post-Award Grants Technician
VHIR —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Hospital
- Inglés
2d
People Operations Specialist
Seqera —Barcelona, Barcelona provincia
- Horas extra
- Español
- Inglés
- Recursos humanos
Wellness Coach / Members Relations / Front Desk
REVO Studios —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Sin necesidad de experiencia
- Inglés
12d
Consultant SAP GTS for Application Support (m/f/d)
cbs Corporate Business Solutions GmbH —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Grado
- IT
Solicitud rápida
R2-I (Recognised Researcher)
VHIR —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Doctorado
- Hospital
3d
Accommodation Onboarding Specialist Intern – (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Español
- Microsoft Excel
- Ventas
Intern IT Support/Help Desk
Pelican Products, Inc. —Barcelona, Barcelona provincia
- Media jornada
- Informática
- Inglés
- Oficina
- Seguro dental
- Vacaciones pagadas
Solicitud rápida
Customer Support Engineer (L1)
Giesecke+Devrient —Sant Joan Despí, Barcelona provincia
- Jornada completa
- Linux
Deal Desk Analyst - Deal Operations Analyst
Infor —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Servicio al cliente
- Inglés
13d
DevOps/Infrastructure Junior Engineer
Giesecke+Devrient —Sant Joan Despí, Barcelona provincia
- Jornada completa
- Azure
- DevOps
- Inglés
- Teletrabajo opcional

Quiero recibir la alerta de empleo más reciente de desk support en catalunya

Al iniciar sesión en tu cuenta, aceptas las Condiciones del servicio de SimplyHired, nuestra Política sobre cookies y nuestra Política de privacidad.

Sr Technical Support Engineer

Ingram Micro -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 6 días

Cualificaciones

Jira
ITIL Foundation
Azure
Arquitectura del sistema
Microsoft SQL Server
Inglés
Bash
Bachillerato
SQL
PHP
AWS
Respuesta a incidencias
Docker
Zendesk
Confluence
PostgreSQL
REST
Scripting
APIs
Cloud
Linux
JSON
Apache
SaaS
Python
PowerShell
Shell Scripting
MySQL

Descripción completa del empleo

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

We are looking for a Senior Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex product issues, and contributing to continuous product and process improvement. You will be deeply embedded in our product ecosystem, collaborating across engineer ing, product, and customer-facing teams to ensure a top notch customer experience.

Essential Responsibilities Of Your Role:

· Responding to complex inbound Technical service requests over the phone and email per day directly with customers.

· Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.

· Reproduce issues, conduct root cause analysis, and work closely with engineer ing on bug fixes and feature requests

· Create and maintain internal runbooks, FAQs, and technical documentation

· Lead incident response or participate in on-call rotation for critical issues

· Identify support trends and partner with Product & Engineer ing on long-term solutions

· Accurately and efficiently log all issues and status updates in our internal tracking system.

· Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success.

· Supporting multiple cloud and hardware solutions

· Contributing to the development of service desk processes and procedures.

· Interacts closely with various departments and vendors to provide timely resolution on issues.

· Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert, and providing diagnoses and issue resolution on our Platform.

· Triaging to internal and external teams, pushing for resolution within SLO’s by being the Customer advocate with Engineer ing, Development and 3rd party Vendor teams

* Note: This is not a complete list of tasks.

Knowledge, Skills, and/or Abilities You Need To Have:

· 4–7+ years in technical support, solutions engineer ing, or a similar customer-facing technical role

· Deep experience with relevant stack: SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking

· Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure

· Strong understanding of web technologies, integrations, or system architecture

· Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases

· Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills; with a customer-first mindset.

· Ability to prioritize user requests effectively and manage user expectations.

· Ability to balance attention to detail with expeditious execution in a fast-paced environment working.

· Passion for driving exceptional customer experience.

· Ability to work through ambiguity and thrive in a rapidly changing business environment.

· Strong analytical and problem-solving skills.

· High school diploma (or equivalent) required. Secondary degree preferred.

· Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL

· Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL), FTP

· Basic understanding or experience working on Linux environments

· General understanding of technologies on Apis webservice: JSON, REST, OAuth,..

· Flexibility working some weekends and later hours to help fulfill a 24x7 business

· Passion for providing exemplary customer service, strong customer focus

· Eager to learn new technologies

· Good verbal and written professional communication, fluent in English.

· Self-motivated and proactive in performing duties

· Attention to detail

Nice to have. Exposure to:

· ITIL certification

· Microsoft Azure certification

· Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP

· Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP Knowledge of SQL

· Exposure to virtualization and orchestration technologies such as Docker and Kubernetes

· Experience with JIRA and Confluence

* This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Solicitar ahora

Refina tu búsqueda

desk support empleos en catalunya

Sr Technical Support Engineer

Sr Technical Support Engineer (VTS)

Senior Manager of End Used Experience

Help Desk Agent - Leasing company - German market

IT Support Specialist

Automation Support Group Coordinator

Risk Management Support (f/m/x)

Talent Partner - In-house Recruiter (High-Growth E-commerce Group- Barcelona based)

Deal Desk Manager

IT ServiceDesk Specialist

Post-Award Grants Technician

People Operations Specialist

Wellness Coach / Members Relations / Front Desk

Consultant SAP GTS for Application Support (m/f/d)

R2-I (Recognised Researcher)

Accommodation Onboarding Specialist Intern – (Hybrid)

Intern IT Support/Help Desk

Customer Support Engineer (L1)

Deal Desk Analyst - Deal Operations Analyst

DevOps/Infrastructure Junior Engineer

Quiero recibir la alerta de empleo más reciente de desk support en catalunya

Related Searches

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión