20 publicaciones de empleo destacadas de customer service representative en centro madrid, md (¡Están contratando!)

Head of Assistance Operations
International SOS —Madrid, Madrid provincia
- Español
- Inglés
Sales Representative
Steris —Madrid, Madrid provincia
- Jornada completa
- Grado
Business Development Representative MENATI - 26223
Enverus —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Ciencias empresariales
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Merchants Customer Service Representative - Dutch & English Speaker
American Express —Madrid, Madrid provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Negociación
- Seguro dental
- Seguro oftalmológico
2d
Regional Aftersales Representative
BYD Europe —Madrid, Madrid provincia
- Microsoft Powerpoint
- Español
- Ventas
Spanish and English speaking B2B Inside Partner Sales Representative (m/f), AEC industry
RIB Software GmbH —Madrid, Madrid provincia
- Jornada completa
- Microsoft Word
- Español
- Microsoft Excel
Opportunities in Supply Chain, Logistics Execution – MULTIPLE LANGUAGES
CHEP —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
Payments Operations Specialist
Fiserv —Madrid, Madrid provincia
- Jornada completa
- Investigación
- SQL
- Grado
4d
English-Spanish Bilingual Tier 2 Technical Support Representative
Fuku —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Teletrabajo
- CRM software
- Español
- Inglés
Solicitud rápida
2d
Customer Service Representative – French speaker
MSX International —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Servicio al cliente
Solicitud rápida
Field Application Specialist/Field Sales Representative (Madrid)
Sysmex Iberia —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Microsoft Office
- Seguro dental
- Abono gimnasio
Solicitud rápida
Accounts Receivable Collector
Natus Sensory —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Servicio al cliente
Compliance Assistant - GFCSU
American Express —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Grado
- Seguro dental
- Seguro oftalmológico
3h
IE Campus Life Coordinator
IE University —Madrid, Madrid provincia
- Disponibilidad fin de semana
- CRM software
- Español
- Microsoft Excel
2d
HR Business Partner
Eurovision Services —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- Gestión de conflictos
- Recursos humanos
- Plan de pensiones
9d
Dutch Customer Service Agent
MSX International —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Oficina
Solicitud rápida
1d
Junior Technical Sales Representative - Food & Feed Solutions (f/m/x)
Anton Paar Spain S.L. —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Inglés
Solicitud rápida
10d
Technical Sales Support Representative (Inside Sales) for qPCR
Thermo Fisher Scientific —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Ventas
- Salesforce
Station Manager
Europcar —Leganés, Madrid provincia
- Jornada completa
- Servicio al cliente
- Liderazgo
Assoc Director, Quality Assurance, Customer Support Services
IQVIA —Madrid, Madrid provincia
- Jornada completa
- Investigación
- Negociación
14d

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Head of Assistance Operations

International SOS -
Madrid, Madrid provincia

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Detalles del empleo

Cualificaciones

Español
Inglés

Descripción completa del empleo

About the role

We are looking for an experienced Head of Assistance Operations to join our team in Madrid. The Head of Assistance Operations will be the most senior leader and representative of our operations in the country while ensuring that compliance site-specific requirements are met and local Int.SOS employees voices are heard within the organization.

This is an excellent opportunity for a professional with 10-15 yrs experience in a senior leadership role in Assistance Operations, with previous experience working with budgets in complex matrix environments and highly skilled at developing relationships and securing that company’s values and guidelines are represented and followed.

Key Responsibilities

Provide overall leadership and supervision of the Madrid site and act as the final decision authority at a local level
Ensure that the site has the right policies, procedures and practices, and that these comply with local legislation and with Group policies (being also Responsible for the site’s Business Continuity and Crisis Management Plans)
Ensure that behaviours and ways of working on the Madrid platform consistently reflect Assistance Centre standards, with strong focus on customer experience, service reactivity, teamwork and operational discipline
Organize the operational environment to secure smooth service delivery by planning both Operational and Medical teams
Guarantee that the Madrid Assistance Centre is productive, efficient and cost effective in its operations
Own the departmental performance for the Madrid platform providing timely analysis of agreed KPIs, business trends, project impacts and risks, and suggest corrective or improvement actions when needed
Act as the subject matter expert on the Madrid platform within the region, providing input to regional decision making and explaining local constraints, opportunities and specificities
Provide administrative oversight of the Madrid Assistance Centre along with relevant stakeholders (HR, IT, etc)
Attend and represent the Madrid Assistance Centre in internal and external meetings
Contribute to regional development initiatives and strategic projects within SEAR, maintain constructive engagement with Sales team across the region and align with other Int.SOS business lines acting in the Iberia market.

About you

10 to 15 years of experience in service companies and in environments similar to our business
Strong, demonstrable ability to plan, organize, and lead multidisciplinary operational teams
Proven experience with P&L ownership and financial accountability
Accustomed to working within strict guidelines and procedures, with a strong focus on compliance and risk management
Solid business acumen with the ability to balance operational excellence and strategic objectives
Strong customer‑experience orientation, ensuring service quality and client satisfaction
Ability to effectively navigate complex, matrixed organizations
Excellent influencing, stakeholder management, and communication skills
Strong relationship‑building capabilities and a collaborative team‑player mindset
Mandatory English and Spanish proficiency

Additional information

Start date: as soon as possible
Remote work (1 to 2 days maximum) depending on site conditions

#EUROPE

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customer service representative empleos en centro madrid, md

Head of Assistance Operations

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Quiero recibir la alerta de empleo más reciente de customer service representative en centro madrid, md

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