20 publicaciones de empleo destacadas de technical support agent en barcelona, ct (¡Están contratando!)

Customer Service Team Leader - IT/EN/ES
Transcom —Barcelona, Barcelona provincia
- Español
- Microsoft Excel
- Servicio al cliente
7d
Senior Manager of End Used Experience
Tripledot Studios —Barcelona, Barcelona provincia
- Español
- Inglés
- Oficina
- Teletrabajo opcional
Port Operations & Business Development Specialist - Noatum Maritime Cruise Services
Noatum HOLDINGS —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
R&D Business Tools Operations Specialist
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Google Suite
- Inglés
- Project management
R&D Business Tools Operations Specialist I
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Google Suite
- Inglés
- Grado
Infrastructure & Endpoint Protection Security Engineer
Novartis —Barcelona, Barcelona provincia
- Jornada completa
- Scripting
- IT
- Python
AI Support Delivery Manager - Customer Care
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Máster
- Inteligencia artificial
- Liderazgo
Solicitud rápida
Copilot Studio Consultant (m/f/d)
Zoi —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Project management
- Grado
- Teletrabajo opcional
Solicitud rápida
6d
AI Technical Architect — Microsoft & Enterprise Platforms (Remote)
Arxada —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Español
- Azure
- Inglés
10d
Customer Service Agent (EN)
Exoticca —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Servicio al cliente
Solicitud rápida
3d
Technical Accounting Lead
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Sistemas ERP
- Investigación
- SQL
Solicitud rápida
Google Workspace Technical Product Manager (m/f/d)
Zoi —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Inglés
- Project management
Solicitud rápida
Key Account Manager - Commercial Operations Maritime Services
Noatum HOLDINGS —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Marketing
- Inglés
Senior AI Agent & Workflow Engineer
Zurich Insurance —Barcelona, Barcelona provincia
- Horas extra
- Español
- Azure
- Inglés
AI Agents Manager - Customer Care
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Máster
- Inteligencia artificial
- Liderazgo
Solicitud rápida
Customs Compilance & Port Security Coordinator
Noatum HOLDINGS —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Recursos humanos
AI-Driven QA Transformation Lead
Sage —Barcelona, Barcelona provincia
- Español
- Inglés
- Contabilidad
- Seguro dental
CPO & Co-Founder - Proptech
Antai Ventures —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
Revenue Operations Specialist, channel partner
Graitec —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Ventas
- Sistemas ERP
3d
AI Solutions Manager
Dow Jones —Barcelona, Barcelona provincia
- Inteligencia artificial
- Vacaciones pagadas
- Programa de recomendación
10d

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Customer Service Team Leader - IT/EN/ES

Transcom -
Barcelona, Barcelona provincia

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Detalles del empleo

Hace 7 días

Cualificaciones

Español
Microsoft Excel
Servicio al cliente
Inglés
Italiano
Liderazgo

Descripción completa del empleo

Customer Service Team Leader - IT/EN/ES

Location: Spain, Barcelona

Job category: Operations

Language: English, Spanish, Italian

We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for a Team Leader to drive our Customer Service operations, and we want you to join us!

We are seeking a dynamic and people-oriented Team Leader to manage our Customer Service Representatives (CSRs). In this role, you will be directly responsible for the productivity, quality, and efficiency of your assigned team. Your daily mission centers on optimizing agent performance, boosting competency development, and ensuring our team's alignment with Transcom’s high organizational standards. As a Team Leader, you will play a crucial role in ensuring the success and satisfaction of our clients and their customers.

What’s in it for you

Monthly Gross Salary: EUR 1,689.89

Great working atmosphere and a friendly team spirit with multilingual colleagues.

An ambitious and stable employer with long-term goals and a culture that roots for your success.

Paid training and continuous leadership support.

The opportunity to manage your daily tasks while driving positive, lasting change.

Collaborative teamwork towards a common goal, with genuine opportunities for internal promotion.

Join Transcom as a Team Leader!

In this role you will be responsible for:

Leadership & Team Development: Lead, mentor, and motivate your team of CSRs, fostering an inclusive work environment, open communication, and seamless cooperation.

Performance Monitoring: Track, analyze, and report on team metrics (including productivity, quality, absenteeism, punctuality, and retention), implementing targeted action plans to exceed project goals.

Continuous Feedback: Conduct regular One-to-One coaching sessions to address performance, alignment, or behavioral indicators, providing continuous feedback for professional growth.

Operational Excellence: Maintain applications, databases, and internal documentation while ensuring full compliance with company procedures and labor frameworks.

Client & Stakeholder Coordination: Collaborate closely with Quality & Training managers, HR, and business support teams to optimize campaign performance and resolve complex challenges.

What we are looking for:

Experience: proven experience in a similar leadership role managing customer service/contact center teams.

Technical Skills: Proficient in office tools, specifically a Medium level of Excel.

Language Proficiency: Italian - C1, English - C1, Spanish - C1.

Location & availability: Residing in Barcelona or the Barcelona metropolitan area, with the ability to travel to the office for occasional face-to-face client meetings and business-related engagements as needed.

Core Competencies: Advanced communication and customer orientation, robust analytical and decision-making skills under pressure, and a strong capability to organize, plan, and delegate effectively.

What Life at Transcom is like

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

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