Job Title: CRM Consultant
Location: Barcelona, Spain
We are seeking a highly skilled Senior CRM Functional Consultant with expertise in Microsoft Dynamics 365 to join our team in Barcelona. The ideal candidate will have a strong background in CRM implementations, solution design, and business process optimization, with at least 5 years of hands-on experience in Microsoft Dynamics 365 for Sales. This role requires a deep understanding of functional consulting, stakeholder management, and the ability to translate business requirements into scalable CRM solutions.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Key Responsibilities:
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Lead and participate in end-to-end CRM implementations, including requirement gathering, solution design, configuration, and deployment.
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Work closely with stakeholders to analyze business needs and translate them into functional and technical specifications.
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Collaborate with developers and technical teams to ensure seamless integration with other systems.
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Provide expert guidance on best practices, system capabilities, and industry trends.
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Conduct user training, workshops, and UAT sessions to ensure successful system adoption.
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Support data migration, testing, and go-live activities.
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Act as a trusted advisor to our Business Units, identifying opportunities for process improvements and automation.
We bring:
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Competitive salary and benefits package.
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Flexible working environment (hybrid possible).
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Opportunity to work in an International team and environment.
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Continuous learning and career development opportunities.
You bring:
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5+ years of experience as a Functional Consultant specializing in Microsoft Dynamics 365 CE.
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Strong expertise in CRM business processes, (sales is a must, customer service, and/or marketing automation a plus).
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Experience with Power Platform (Power Apps, Power Automate, Power BI) is a plus.
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Proven ability to gather and document requirements, design solutions, and lead implementations.
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Experience with workflows, business process flows, security roles, and entity customizations.
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Excellent problem-solving skills and ability to work independently or in a team.
- Strong communication and stakeholder management skills.
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Fluent in English; Spanish is a plus.
The application process:
Interested in this position? Please apply on-line by uploading your resume in English via our career portal.
About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
Agency Statement:
Pease note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.
