20 publicaciones de empleo destacadas en specialist, loyalty operations customer care (¡Están contratando!)

Customer Service Specialist (63)
Dana Incorporated —Zaragoza, Zaragoza provincia
- Microsoft Word
- Español
- Microsoft Excel
Swedish Customer Support Specialist
Zahoree Virtual Teams —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- IT
- Parking gratuito
Solicitud rápida
11d
Customer Complaints Specialist
Axalta Coat. Sys. Spain —Coruño, Asturias provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Solicitud rápida
12d
Sales Operations Specialist
Array Technologies —Pamplona, Navarra provincia
- Jornada completa
- Ventas
- Servicio al cliente
- Salesforce
Solicitud rápida
12d
Onboarding Operations Specialist - EMEA
Remote —Madrid, Madrid provincia
- Teletrabajo
- Google Suite
- Inglés
- Habilidades de comunicación
- Vacaciones pagadas
- Teletrabajo opcional
Batch recruitment for Contracts Officer, P-2, Temporary Appointment, 364 days
UNICEF —Quart de Poblet, Valencia provincia
- De 136.000 € a 140.000 € al año
- Jornada completa
- Español
- Sistemas ERP
- Inglés
Solicitud rápida
Customer Care Brands Specialist
InPost Iberia —Barcelona, Barcelona provincia
- Trabajo híbrido
- Microsoft Excel
- Servicio al cliente
- Inglés
Solicitud rápida
Senior Manager, People Operations
Flipp —En remoto
- Teletrabajo
- Inglés
- Recursos humanos
- Inteligencia artificial
Solicitud rápida
Lifecycle Specialist, Time and Attendance - EMEA
Remote —En remoto
- Teletrabajo
- Google Suite
- Inglés
- Project management
- Vacaciones pagadas
- Días de asuntos propios
Benefits Operations Specialist - EMEA
Remote —Barcelona, Barcelona provincia
- Teletrabajo
- Servicio al cliente
- Inglés
- Investigación
- Vacaciones pagadas
- Teletrabajo opcional
Customer Service Specialist
CooperSurgical —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Español
- Servicio al cliente
Operations Specialist – Program Delivery Manager
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Grado
- Ciencias empresariales
- Parking gratuito
- Seguro de vida
13d
Payment Operations Specialist (Part-time)
TripleTen —En remoto
- Media jornada
- Teletrabajo
- Microsoft Excel
- Inglés
- IT
Solicitud rápida
AP Operations Specialist
JBT Marel —San Fernando de Henares, Madrid provincia
- Jornada completa
- Microsoft Excel
- Servicio al cliente
- Sistemas ERP
People Operations Specialist
Seqera —Barcelona, Barcelona provincia
- Horas extra
- Español
- Inglés
- Recursos humanos
Contracting Specialist
Piñero —Palma de Mallorca, Illes Balears provincia
- Teletrabajo
- Español
- Microsoft Office
- Gestión de equipo
- Seguro médico privado
10d
Sales & Customer Operations Specialist
Nexthink —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Ventas
- Vacaciones pagadas
Solicitud rápida
10d
Technical Service Operations Specialist
BVI Medical —En remoto
- Jornada completa
- Teletrabajo
- CRM software
- Español
- Salesforce
Logistic transfer specialist
Airbus Helicopters España, SA —Albacete, Albacete provincia
- Jornada completa
- Microsoft Excel
- Servicio al cliente
- Máster
Senior Hospitality Operations Specialist - Valencia
Bob W —Valencia, Valencia provincia
- Español
- Inglés
- Hotel

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Customer Service Specialist (63)

Dana Incorporated -
Zaragoza, Zaragoza provincia

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Detalles del empleo

Cualificaciones

Microsoft Word
Francés
Español
Microsoft Excel
EDI
Servicio al cliente
SAP
Gestión en la cadena de suministro
Sistemas ERP
Inglés
Microsoft Office
Máster
Gestión de conflictos
Captura de datos
Manufactura
SAP ERP
Italiano

Descripción completa del empleo

Customer Service Specialist (63)

Zaragoza, Z, ES, 50080

Requisition: 65271

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

PURPOSE

The EU Customer Support Staff role is responsible for exceeding customer expectations by promptly responding to incoming inquiries, proactively analyzing customer needs, and performing investigations to determine root causes and drive process improvements.

PRIMARY DUTIES AND RESPONSIBILITIES

Answers incoming customer calls/chat/emails.
Enters orders into ERP system.
Drives the use of Dana order management platforms by recommending the most appropriate solution for order placement and product availability checks.
Reviews and resolves blocked orders.
Responds to price, availability, and inquiries.
Handles delivery-related improvements and expedite requests.
Coordinates open orders and back-order follow-up by maintaining backlog accuracy through regular review and clean-up of obsolete or non-relevant orders.
Ensures delivery dates are realistic based on customer requirements and potential logistical or financial constraints.
Manages past-due customer communication.
Handles EDI/Teccom processes.
Provides EDI/Teccom/Weco support and resolves reject errors.
Resolves ASN issues.
Coordinates shortage, overage, damage claims and returns.
Works with sales, accounting, and product management to resolve debits, credits, and warranty-related issues.
Schedules and executes shipments in cooperation with logistics, customers, and forwarders.
Handles invoicing and shipping documents.
Handles shipment tracking.
Handles document requests and export documentation.
Maintains master data.
Executes dunning activities for accounts receivable.
Participates in occasional projects as needed and supports ASMs with price lists and statistics.
Drives process improvement by working in cross-functional teams.
Escalates unresolved issues to the appropriate level and identifies opportunities for improvement.
Assists with daily case volume as needed.
Performs all other duties as assigned or as needed.

EDUCATION AND QUALIFICATIONS

Relevant education in Business Administration, International Trade or similar
3+ years of customer service experience in a manufacturing/distribution environment in lieu of relevant education

Fluent in (speaking and writing):

Mandatory: English
Mandatory: French
Mandatory: Spanish
Preferable: Italian

SKILLS AND COMPETENCIES

Demonstrated collaboration and problem-solving ability.
Ability to work effectively both independently and as part of a team.
Adaptability and cultural awareness.
Good interpersonal skills
Ability to absorb new information in a fast-paced environment.
Basic understanding of the supply chain in a manufacturing/distribution environment
Effective oral and written communication skills.
Organized and able to shift priorities based on business needs.
Fast & accurate data entry skills.
Good telephone and conflict resolution skills.
Ability to multi-task.
Continuous improvement mindset

TECHNICAL SKILLS

Advanced proficiency in Microsoft Office applications (Word, Excel)
Experience with SAP or similar ERP systems is a plus

Gross annual salary: 35.540€

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.

Our Values

Value Others
Inspire Innovation
Grow Responsibly
Win Together

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Customer Service Specialist (63)

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