20 publicaciones de empleo destacadas de factor 5 en barcelona, ct (¡Están contratando!)

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Quiero recibir la alerta de empleo más reciente de factor 5 en barcelona, ct

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Customer Service Representative Sales Admin Nordics

Agilent Technologies Spain S.L.
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 5 días

Beneficios

Teletrabajo opcional

Cualificaciones

CRM software
Microsoft Excel
Microsoft Outlook
SAP CRM
Servicio al cliente
SAP
Sistemas ERP
Microsoft Office
Máster
Grado
Relaciones Laborales

Descripción completa del empleo

Job Description

The Customer Service Representative (CSR) in the Customer Operations Process Center (COPC) is responsible for managing customer interactions, supporting order processing, and ensuring timely resolution of inquiries and operational issues. The role acts as a key liaison between customers, sales, contracts, and internal operations teams to ensure a seamless end-to-end customer experience.

Key Responsibilities

1. Customer Interaction & Support

Serve as the primary point of contact for customer inquiries via email, phone, or internal systems
Respond to requests related to orders, pricing, delivery, contracts, and service issues
Ensure professional, timely, and accurate communication with customers

2. Order Management

Process customer orders in ERP systems (e.g., SAP)
Validate order details including pricing, quantities, delivery terms, and contract references
Monitor order lifecycle from entry to fulfillment
Coordinate updates or changes (e.g., cancellations, reschedules)

3. Contract & Pricing Support

Escalate discrepancies between contract terms and system pricing

4. Issue Resolution & Escalation

Identify and resolve order-related issues (e.g., backorders, delivery delays, billing errors)
Manage customer complaints and ensure proper follow-up
Escalate complex issues to appropriate teams (Sales, Logistics, Finance, IT)

5. Cross-Functional Coordination

Collaborate with Sales, Contracts, Supply Chain, and Finance teams
Ensure alignment between customer expectations and operational capabilities
Support internal stakeholders with customer-related data and updates

6. Data Accuracy & Compliance

Maintain accurate customer and order data in systems
Ensure compliance with company policies, pricing rules, and contractual terms
Support audits and documentation requirements

7. Continuous Improvement

Identify process inefficiencies and suggest improvements
Support implementation of new tools or processes (e.g., SAP, automation initiatives)
Contribute to knowledge sharing and best practices within the COPC

Qualifications

Required Skills

Bachelor's or Master's Degree or equivalent.
Strong communication skills (written and verbal)
Customer-focused mindset
Attention to detail and accuracy
Problem-solving and analytical skills
Ability to work in a fast-paced, multi-tasking environment
May require ability to read/write in one or more languages.

Technical Skills

Experience with ERP systems (SAP preferred)
Familiarity with CRM/tools (e.g., Salesforce, ticketing systems)
Proficiency in Microsoft Office (Excel, Outlook, Teams)

Experience

Previous experience in customer service, order management, or operations
Experience in a shared service or centralized operations environment (preferred)

Key Competencies

Accountability and ownership
Collaboration and teamwork
Adaptability to change
Customer orientation
Process-driven mindset

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service

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